Technical Support - Hardware and Software Products ELH - 2027

Investigate client-reported issues and technical questions using tools such to read system logs, trace analysis, and system diagnostics. These issues may arise from product defects, incorrect usage, or misconfigured environments, and require methodical analysis to identify root causes and deliver effective solutions. Collaborate with global teams and interface directly with clients to drive issues to resolution. Participate in off-shift and weekend duty rotations as needed to support clients operating in global time zones and to ensure timely resolution of high-impact issues. Contribute to product improvement by identifying design deficiencies, reporting product defects, and recommending enhancements that improve reliability and serviceability. Continuously develop technical expertise in your assigned specific area of Hardware Support Product offerings, staying current with new product releases, tools, and procedures to support evolving client needs.