ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained in a safe and reliable working order. Main focus will be to resolve all Conveyor & Passenger Boarding Bridge system issues.
**This is a traveling position**
Job Requirements:
- Assist team members across all sites with troubleshooting either over the phone or in certain circumstances perform emergency travel to help restore equipment.
- Train Team members to perform proper PMs and Corrective Maintenance Repairs to Passenger Boarding Bridges and Conveyor system at all locations as needed.
- Maintains high quality appearance of the equipment and facility.
- Updates maintenance work assignment records via the computerized maintenance management system.
- Perform minor welding tasks with electrical welding equipment on mild steels and be knowledgeable of all safety practices relating to welding processes.
- Resolves all conveyor system and Passenger Boarding Bridge variations and malfunctions that involve the conveyor controls or bridge controls and computer control system.
- Troubleshoots complex electrical controls on both BHS and PBB Equipment
- Installs electrical circuitry and control components.
- Recommends purchases and stocking levels for critical parts and supplies
Technical Support Manager Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Able to build solid, effective working relationships with others.
- Able to analyze and resolve complex issues and problems in a sound and timely fashion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to answer the phone and greet the public in a friendly and courteous manner 24/7.
- Able to adjust readily to change and adapt as needed. Able to lift and move up to 50 lbs. Able to lift and move up to 75 lbs.
- Able to effectively use relevant material handling equipment.
- Able to execute oral and written instructions and to request clarification when needed.
- Able to identify needs and opportunities and develop action plans to address. Able to read blueprints
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to remain on feet for extended periods of time.
- Able to serve as a resource to others in the resolution of complex problems and issues.
- Able to troubleshoot system-related problems and communicate with team members for a proper resolution.
- Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
- Able to maintain confidentiality of sensitive information.
- Able to perform basic mathematical calculations. Knowledge and/or expertise in related area of responsibility. Knowledge of occupational hazards of the trade and necessary safety precautions.
- Must have completed classroom training or its equivalent on electrical controls.
- Must have experience repairing and maintaining complex high volume conveyor equipment.
- Must have training or equivalent for basic AC & DC electricity.
- Experience repairing and maintaining basic mechanical devices required.