Technical Support Professional

Your role and responsibilities

Technical Support Professional, IBM Corporation, Durham, NC:

• Manage internal z/OS Communications Server by guiding functional objectives and technologies and supporting a large scope of z/OS Communications Server components.
• Lead, develop and resolve complex customer z/OS Communications Server issues including software defects, system configurations and/or performance optimization.
• Document technical findings and solutions in customer relationship management tools, including Salesforce.
• Perform diagnosis of z/OS TCP/IP and/or VTAM dump analysis, logs and networks using packet tracing tools and system dump analysis tools to identify and resolve software defects, system configuration, network connectivity issues and performance optimization.
• Design, develop and maintain scripts and utilities using REXX and Assembler programming languages.
• Resolve customer issues and internal issues during the ongoing development cycle using scripts.
• Perform root cause analysis of technical customer problems within the scope of identifying the failing line of code.
• Identify the code fix, test and deliver the fix (++APAR/PTF) with high quality and speed.
• Communicate diagnosis steps and action plans to the corresponding z/OS Communications Server development component owner.
• Act as Support SME for the AI infused Communications Server feature of the TCP/IP stack providing expertise to z/OS Communications Server Architects, Developers, and Testers.
• Analyze and resolve code defects for internal AI infused z/OS Communications Server, including Network Packet Batching, communication with AI Control Interface (AICI), and Machine Learning on z (MLz).
• Utilize z/OS, MVS, REXX, IBM High-Level Assembler (HLASM), Wireshark, Interactive Program Control System (IPCS), Virtual Telecommunications Access Method (VTAM), Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP) model.

Required: Bachelor's degree or equivalent in Computer Science, Software Engineering, Information Systems, Management Information or related and two (2) years of experience as a Software Developer, Software Engineer, Technical Support Professional or related. Two (2) years of experience must include utilizing z/OS, MVS, REXX, IBM High-Level Assembler (HLASM), Wireshark, Interactive Program Control System (IPCS), Virtual Telecommunications Access Method (VTAM), Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP) model. $167300 to $197400 per year. Full time. SN187.

Required education

Bachelor's Degree

Required technical and professional expertise

Bachelor's degree or equivalent in Computer Science, Software Engineering, Information Systems, Management Information or related and two (2) years of experience as a Software Developer, Software Engineer, Technical Support Professional or related. Two (2) years of experience must include utilizing z/OS, MVS, REXX, IBM High-Level Assembler (HLASM), Wireshark, Interactive Program Control System (IPCS), Virtual Telecommunications Access Method (VTAM), Systems Network Architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP) model.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.