Job Description
Technical Support Specialist - Allen, TX - Contract - $24-34 Per HR
Description
This position is a contract role located in Allen, TX, where you will provide technical support for vehicle intelligence systems. You will handle customer inquiries via phone, web, and email, focusing on diagnosing and resolving issues. The role requires strong expertise in both hardware and software troubleshooting, as well as knowledge of networking and cloud technologies.
Key Responsibilities
- Diagnose and resolve customer issues through various communication channels.
- Maintain customer relationships throughout the problem-solving process.
- Communicate outage notifications and ticket statuses to customers.
- Document product issues and provide solutions to customers.
- Track and resolve issues, interfacing with product and engineering teams.
Qualifications
- 2–3 years of experience in technical support or application support roles.
- Experience in a remote technical support environment is a plus.
- Strong troubleshooting, problem-solving, and analytical skills.
- Strong communication skills in verbal, written, and presentation formats.
- Good time management skills with the ability to set priorities and meet deadlines.
Core Technologies
Windows Server | Linux | Azure Cloud | Routers | Switches | VLANs | VPN | DHCP | TCP/IP | PowerShell
Contact Authorization
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy on our web site or here (https://www.mitchellmartin.com/privacy-policy).
Benefits
Learn more about our benefits offerings here (https://www.mitchellmartin.com/careers/benefits-perks)
Onboarding Expectations
Learn more about our Onboarding Process on our web site or here (https://youtu.be/rjV_NFYjyY4)
EEO Statement
Learn more about our EEO policy here (https://www.mitchellmartin.com/eoe-statement)
#LI-GV1
Numbers & Facts
| Location | Allen, TX |
| Industry | Staffing/Employment Agencies |
| Salary | $24–$34 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1984 |
| Website | https://www.mitchellmartin.com |
About Company
OUR FOCUS IS GROWTH
It’s not just about filling job openings. It’s about enabling growth and inspiring success. That’s what we do.
Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines. We help drive success for both people and companies by helping them achieve positive growth. We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.
Skills
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesResume Builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Resume Builder