Technical Support Specialist

Crestfield Talent is seeking a motivated and customer-focused Technical Support Specialist to assist customers with technical inquiries, troubleshoot common issues, and support daily technical service operations.

This hybrid role is suited for someone who enjoys solving problems, working with technology, and helping customers resolve technical challenges in a professional business environment.

Responsibilities

• Respond to technical support inquiries through phone, email, and chat

• Troubleshoot common software, account, and connectivity issues

• Assist customers with product setup, configuration, and basic technical questions

• Identify technical problems and provide appropriate solutions

• Document support requests and resolutions using ticketing systems

• Escalate complex technical issues to specialized support teams

• Monitor outstanding support tickets and provide timely follow-up

• Guide customers through troubleshooting procedures

• Collaborate with internal teams to improve technical support processes

• Maintain accurate records of technical issues and customer interactions

Qualifications

• Strong written and verbal communication skills

• Excellent problem-solving and troubleshooting abilities

• Comfortable working with computers, software, and digital tools

• Basic understanding of common technical issues and troubleshooting methods

• Strong organizational and time management skills

• Ability to explain technical information clearly to nontechnical users

• Previous experience in technical support, customer service, IT support, or related fields is preferred

Skills

Technical Support • Troubleshooting • Customer Support • Help Desk • Software Support • IT Support • Ticketing Systems • CRM Software • Problem Solving • Technical Communication • Remote Troubleshooting • Customer Service • Team Collaboration • Time Management

Position Highlights

• Hybrid work arrangement

• Full-time schedule

• Customer-facing technical support responsibilities

• Collaborative technical support environment

• Opportunities for professional development and career advancement