Atlassian JIRA, Call Centers, Cisco Network Systems, Citrix Product Family, Communication Skills, Customer Experience, Customer Support/Service, Detail Oriented, Documentation, Establish Priorities, Hardware Administration, IT Service Management (ITSM), Identify Issues, Leading Edge Technology, Microsoft Office, Microsoft SharePoint, Microsoft Windows Operating System, Multitasking, Office Suites, Problem Solving Skills, Remedy, ServiceNow, Skype, Technical Support, VPN (Virtual Private Network), Writing Skills
Job Title: Tech Support
Location: Chandler, AZ
Work Arrangement: Hybrid
Client Industry: Enterprise BFSI client
Duration: 12+ Months Contract
Schedule: Monday to Friday, Standard working hours
Top Three skills:
- Customer Service & Client Support – Excellent client care, phone/chat support, strong communication, and delivering a high-quality customer experience.
- Technical Troubleshooting – Hands-on experience supporting Windows 10/11, MS Office 365, SharePoint, VPN/Citrix, and basic hardware/software issues.
- Ticket Management & Multitasking – Experience documenting incidents clearly, managing multiple chat/call requests simultaneously, prioritizing workload, and using ITSM/ticketing tools (e.g., Remedy, ServiceNow, Jira).
Desired Skills:
- Technology Call Center and or Customer Service experience 1 to 2+ years.
- Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
- Hardware Support – Windows 10/11,
- Software - MS Office suite, Office 365, SharePoint, Skype
- Network – Citrix, VPN, Cisco AnyConnect
- ITSM Remedy (not essential)
Note:
Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity.
In-house technical training will be provided backed up with real time support from peers and subject matter experts which is for initial 5 weeks all fully onsite.
Compensation:
Hourly Rate: $17 – $19 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us:
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now on shivani.soni@collabera.com or 973-841-2468. Please note we need local to Chandler, AZ candidates who could be available for 1 inperson interview.
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Collabera
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks: