The role supports local office employees, conference room technology, endpoint hardware, applications, user access, and service desk workflows by quickly identifying issues, resolving problems whenever possible, and escalating complex incidents to the appropriate technology teams such as Network, DNS, Intune, Security, or Infrastructure. Escalate incidents to specialized teams such as Network, DNS, Intune, Security, Infrastructure, or other technology owners when appropriate, ensuring each escalation includes detailed notes, completed troubleshooting steps, user impact, urgency, and relevant device or account information.