Job Description
Set to Apply?
Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you!
Job Title: IT Technical Support Role
Location: Chandler AZ / Addison TX
Work Arrangement: Hybrid
Client Industry: Banking
Duration: 12-18 Months
Schedule: Monday to Friday, 8 AM – 5 PM MST / CST
Key Responsibilities:
- Provide technical support for MS applications, proprietary systems, and hardware/software issues via phone and chat.
- Troubleshoot Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect.
- Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams.
- Log and document tickets clearly in ITSM Remedy for seamless issue tracking.
- Meet or exceed performance targets for response time, resolution, and customer satisfaction.
- Collaborate with regional and global teams to ensure smooth IT operations.
Required Skills:
-
Experience in IT support or customer service.
- Strong troubleshooting skills for Windows OS, MS Office, Office 365, VPN, Citrix, and networking issues.
- Ability to manage multiple tasks and prioritize workload efficiently.
- Excellent communication and client service skills.
- Experience with ITSM Remedy (preferred but not essential).
- Ability to work in a fast-paced 24x7 environment.
Compensation
Hourly Rate: $22 - $24 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global Visionary in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Going to Apply?
Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you!
Numbers & Facts
| Location | Chandler |
| Job Type | Temporary, Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $22–$23 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1991 |
| Website | http://www.collabera.com |
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Skills
- Banking Servicesunmatched
- Cisco Network Systemsunmatched
- Citrix Product Familyunmatched
- Communication Skillsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Establish Prioritiesunmatched
- Exceeded Sales Goalunmatched
- IT Service Management (ITSM)unmatched
- Information Technology & Information Systemsunmatched
- Leading Edge Technologyunmatched
- Microsoft Officeunmatched
- Microsoft SharePointunmatched
- Microsoft Windows System Administrationunmatched
- Multitaskingunmatched
- Office Suitesunmatched
- Remedyunmatched
- Skypeunmatched
- Software Administrationunmatched
- Technical Supportunmatched
- Time Managementunmatched
- VPN (Virtual Private Network)unmatched
About Company
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
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