Technical Support Specialist - Construction

Job Description

Technical Support Specialist- Construction

Requisition ID: 6356

Job Location: Racine- Wisconsin- United States

Category for Job Posting: Dealer and Customer Service

Job Type for Job Posting: Full Time

Working Mode for Job Posting: Hybrid

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About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

The Technical Support Specialist for Construction Equipment is a team member within the Technical Support-Construction team. Team members have three primary roles:

• Provide expert technical advice to dealership service department personnel and Field Service team members,
• Provide input to improve reliability and serviceability of CNH Construction products, and
• Provide input to improve service information & technical training content based on experience with troubleshooting the product(s).

This position is a hybrid role and requires the employee to be on-site at a CNH facility at least three (3) days per week.

Key Responsibilities

Job duties include:

• Assist CNH dealers or CNH Field Service team members to resolve complex customer issues using personal knowledge, experience, and available reference sources.
• Structuring answers consistent with CNH objectives while being attentive to the cost and time of repairs to CNH, the dealership, and the customer.
• Striving to maximize customer uptime by providing the complete, correct response on first interaction.
• Documenting all technical questions and data into a contact management system for future reference by other Technical Support Specialists, Quality, and Engineering.
• Creating additional technical troubleshooting information in conjunction with Engineering and Technical Information.
• Maintaining relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular feedback of current or emerging issues customers are experiencing with CNH construction equipment.
• Becoming a "product expert" on assigned products.
• Other duties as assigned.

Experience Required

A qualified candidate will have:

• Associate's Degree and a minimum of one year of heavy equipment troubleshooting experience OR a High School Diploma with a minimum of three years of heavy equipment troubleshooting experience
• Technical experience relating to diagnostics of mobile equipment in one or more areas: mechanical, electrical (12 or 24 volt DC), Electric Propulsion, transmission, hydraulic, hydrostatic, engine, and/or exhaust aftertreatment systems.
• Desire to support dealership and customer operations.
• Excellent written and oral communication skills.
• Excellent time management skills.

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Preferred Qualifications

The preferred candidate will have:

• Experience with remote support
• Experience with dealership service department activities
• A working knowledge of construction products and applications

Pay Transparency

The annual salary for this role is USD $74,625.00 - $114,000.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

What We Offer

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Flexible work arrangements
• Savings & Retirement benefits
• Tuition reimbursement
• Parental leave
• Adoption assistance
• Fertility & Family building support
• Employee Assistance Programs
• Charitable contribution matching and Volunteer Time Off

Click here to learn more about our benefits offerings! (US only)

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnh.com.

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