Technical Support Specialist

Technical Support Specialist

Information Systems

Help Desk / Technical Support

$ 35 - $ 38 / Hour

location_onCosta Mesa, California

acuteContractor

Apply now

Copy Linklink

Your Role

Akkodis is seeking a Technical Support Specialist for a Contract with a client in Costa Mesa, CA. The ideal candidate will support the success of a fast-paced Technical Support organization by managing ticket workflows, reporting, and operational data.

Rate Range: $35/Hour to $38/Hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Technical Support Specialist Responsibilities include:

• Track and manage support tickets to ensure timely resolution and excellent customer service.

• Monitor ticket queues and support adherence to established service-level expectations.

• Generate and maintain operational reports using SQL and other reporting tools.

• Analyze large datasets to identify trends and support business decision-making.

• Collaborate with technical support teams to improve processes and workflow efficiency.

• Maintain accurate records, protect confidential information, and support daily technical support operations.

Required Qualifications:

• Bachelor's degree in business, Information Technology, Computer Science, or a related field.

• 1-3 years of experience in operations support, technical support, customer service, or data analysis.

• Experience working with large datasets and generating reports using SQL or similar reporting tools.

• Strong analytical, organizational, and communication skills with the ability to manage multiple priorities in a fast-paced environment.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Nitesh.Kumar@akkodisgroup.com.

This position requires the use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access to controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including some refugees and asylees, or 2) to certain foreign nationals that have received an export license

Pay Details: $35.00 to $38.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Ref: 1649658

Apply now