THIS IS NOT A HELP DESK OR IT TECH SUPPORT POSITION.
Minit Charger LLC, a leader in industrial electric vehicle (EV) fast-charging solutions, typically lists this role as a Tech Support Specialist - EV Charging Systems. This position is deeply technical, focusing on the intersection of high-power hardware, IoT connectivity, and fleet management software.
Role Overview:
The Tech Support Engineer serves as the primary technical link between Minit Charger’s advanced charging hardware (like the ALTUS II and MAGNUS lines) and the customers using them in demanding environments like airports and logistics hubs. Your role is ensure our customers and partners are supported from product training to reliable operation of our chargers and cloud platform.
Required Qualifications:
- 3–5+ years in technical support, field service, or systems troubleshooting of electronic system and clodu software. Experience in industrial battery charging, high efficiency chargers, IoT and power electronics is required.
- Strong experience in electronics systems, diagnosing hardware, firmware and software issues
- Technical Knowledge: Deep understanding of AC/DC power, high/low voltage systems, controls and the ability to read electrical schematics.
- Strong grasp of networked hardware
- Must Have Skills: A "customer-first" mindset with the ability to remain calm while helping a client whose operations are stalled by a product failure.
- Education: AAS or BS in Electronics Technology, Engineering, or a related field.
- Office 365 proficiency a must
Key Responsibilities:
Preferred Skills:
- Knowledge of EVSE standards (e.g., OCPP, ISO 15118).
- Knowledge of battery charging protocols (CAN Bus), lead acid battery charging basics and BMS
- Electrical certifications or previous experience with renewable energy/smart grid technology.
Travel: Occasional travel (approx. 20%) to customer sites for commissioning, training and complex troubleshooting when required.