Technical Support Specialist (Level II)

Essential Duties and Responsibilities:

- Provide technical support via emails, phone calls, and on-site visits when necessary.
-Plan and visit customers to offer technical assistance.
-Document product specifications and usage for field sales and customers.
-Conduct test runs and trials based on field sales and customer requests.
-Review blueprints, plans, and other documents to run trial tests and provide machining
  suggestions.
-Develop cost estimates or projected increases in production from proposed product
  usage.
-Recommend changes in equipment, processes, or materials to reduce costs or improve
  operations.
-Offer technical services related to product use, operation, and maintenance.
-Conduct technical training sessions for clients and internal employees.
-Provide weekly and monthly reports to supervisors and maintain reporting portals.
-Communicate relevant distributor information to internal teams.
-Assist in preparing technical manuals and publications.
-Analyze technical support data and prepare periodic reports.
-Support product and market trend research and monitor competitor activities.