The Technical Support Specialist is responsible for providing technical assistance and support to end users related to computer systems, hardware, and software. The Technical Support Specialist also runs diagnostic programs, isolates problems, and determines and implements solutions.
- High School diploma and/or technical degree/certification
- Minimum of four (4) years of work experience in an IT related position
- Excellent verbal and written communication skills
- Excellent problem-solving and customer service skills
- Ability to balance multiple priorities to meet expected response deadlines
- Ability to work independently and as a member of a team
- Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
- Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
- Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365
PHYSICAL DEMANDS:
Location of job activities 100% inside
Noise and/or vibrations exposure
Frequently reach (overhead), handle, and feel with hands and arms
Stand and sit for prolonged periods of time
Occasionally stoop, kneel, and crouch
Occasionally lift, carry, and move up to 35 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.