Technical Support Specialist

Immediate need for a talented Technical Support Specialist. This is a 06+months contract opportunity with long-term potential and is located in San Jose, CA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-34849

Pay Range: $55/hr - $60/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide legacy Active Directory support, including user account management and system integration.
• Conduct hardware installations, moves, and troubleshooting for end-user systems.
• Monitor and troubleshoot network connectivity issues, utilizing tools like Netscout network analyzer.
• Administer and support the ZOOM VOIP phone system, addressing connectivity issues and programming changes.
• Deploy and manage licensed software on workstations, adhering to asset management policies.
• Provision user workstations using documented processes and imaging tools such as Acronis.
• Ensure workstations are updated with necessary security patches and virus protection.
• Maintain printers and coordinate repairs with vendors, ensuring proper configuration of print queues.
• Engage in corporate mobile device management and troubleshoot mobile devices.
• Collaborate with team members to uphold IT Asset Management processes and support compliance with DFARS and CMMC certifications.
• Participate in Lean/Six Sigma activities to enhance problem-solving across functions.

Key Requirements and Technology Experience: 

• Bachelor's degree in Information Technology or 4 years of experience in a related field.
• A+ Certification and knowledge of PC architecture.
• 2+ years of network technical troubleshooting experience in a corporate WAN environment.
• 4+ years of experience deploying end-user hardware (laptops, desktops) via automated provisioning solutions (e.g., Ivanti EPM, MS USMT).
• Advanced knowledge of MS Teams, ZOOM Meetings, and ZOOM Administration.
• Proficiency in the MS Office Suite.
• Strong analytical skills for problem-solving in varied situations.
• Excellent time management and organizational skills, with the ability to multitask effectively.
• A proactive and positive attitude, with a commitment to accountability and teamwork.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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