Technical Support Specialist

Job Description

Technical Support Specialist

Hyderabad, Telangana

Job Summary

What you will do in this role:

• Lead a comprehensive audit and governance redesign of ServiceNows vendor subscription portfolio You will identify structural cost savings, remediate off-contract spending, and build sustainable FinOps governance across eight departments (DTIO, Security, ETG, Analytics, GTM, DTX, CCx).

Key Responsibilities

• Portfolio Audit: Reconcile vendor master data across multiple systems (contracts, invoicing). Flag contract gaps, overlapping licenses, and unauthorized spend categories.
• Utilization Framework: Build and operationalize measurement models for consumption-based, headcount-based, and fixed-license vendors. Create dashboards showing vendor-level utilization and risk.
• Governance Recommendations: Recommend enforcement levers and escalation paths.
• Stakeholder Alignment: Present governance case and savings roadmap to Finance leadership and department sponsors. Establish cadence for quarterly reviews.

What you need to be successful in this role:

• 7+ years in vendor management, procurement operations, or FinOps
• Advanced Excel/SQL capability; comfort with multi-view data models (5+ source systems)
• Experience building utilization frameworks and consumption-based pricing models
• Stakeholder management at executive level (CFO, VP Finance, operations leaders)
• Ability to operate with incomplete data and define remediation priorities

Nice-to-Have:

• SaaS or cloud-software vendor portfolio management experience
• Familiarity with SAP Concur, Coupa, or similar vendor-finance platforms
• Prior work on 360-deal governance or off-contract spend remediation

Key Responsibilities

Skill Requirements

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, youll supercharge your potential. Youll find your career. And youll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.