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Help Desk Specialist Jobs in California

Technical Support Specialist

Alkar Human Resources
  • Vallejo, California
  • $27–$33
  • Instant Apply
18 days ago

Job Description

2-3 Month Contract Position with the possibility of Full-time Placement.

SPECIFIC RESPONSIBILITIES:
  • Provides user training and frontline support for; for desktop and laptop users, printer usage, wireless access, eFax, and VOIP services, projection, audio and other multi-media resources available on campus, as needed.
  • Respond to user request for service, technical troubleshooting and helps develop solutions.
  • Interacts with vendors arranging third-party service, actively participates in the upgrade of existing equipment, and the installation/rollout of new campus technologies.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • In the event of accidental damage to equipment during a service call, Touro University California will be responsible for repairing or replacing the device as appropriate.
  • Records activities, solutions, and responses to request for service in the department service request system.
  • Maintain inventory records and documentation for audio-visual, computing devices, and software.
  • Follows and adheres to TUC Information Technology policy, procedure, and standards.
  • Provide on-site support and monitoring of events, including events scheduled outside of business hours.
  • Consult with vendors and perform research regarding the selection and purchase of equipment and installation.
  • Assist in determining appropriate software solutions to meet needs adhering to standards.
  • Provide training and support to part-time work-study AV/Computer technicians.
  • Report system issues to vendors through appropriate vendor channels. Monitor and test resolution of those issues sent to vendors.
  • Provides one-on-one end-user training for campus community.
  • Assist co-workers in functional areas of expertise.
  • Perform other duties/projects as assigned.

QUALIFICATION(S):
  • Bachelor’s Degree or a minimum of two (2) years plus hands-on experience installing, maintaining, and supporting a wide spectrum of workstation configurations and peripheral devices.
  • Experience working within academic or related service environments.
  • Hands-on experience with audio-visual equipment and application services in a networked environment.
  • Hands-on experience with Windows and Mac operating systems, XP, 7, 10, iOS.
  • Hands-on experience with Microsoft Office, e.g. Word, Excel, Outlook, Power Point.
  • Working knowledge of MS Exchange, Active Directory (AD) services and Group Policies.
  • Working knowledge of internet technology (LAN, WAN, VPN, VoIP, WiFi).
  • Technical proficiency in the areas of Hardware/Software, Network/Remote Access technology.
  • Must be able to prioritize all tasks and work in a quick paced work environment.
  • Ability to read and interpret a variety of instructions.
  • Proven experience in eliciting requirements and testing.
  • Demonstrated ability in diagnosing and remedying problems and failures promptly and effectively.
  • Industry certifications a plus, MCSE, MCITP, CompTIA etc.

CORE COMPETENCIES:
  • High degree of professionalism and integrity.
  • Ability to follow established institutional policies, processes, and procedures.
  • Excellent verbal and written communication skills.
  • Ability to work as a team member and to work independently as needed.
  • Excellent customer service skills.
  • Demonstrated success working in multiple tasks environment with shifting priorities.
 
COMPUTER SKILLS:
  • Must demonstrate computer connectivity troubleshooting abilities.
  • Must demonstrate computer hardware and software troubleshooting abilities.
  • Must have multiple Browser knowledge, Internet Explorer, Chrome, iOS, and Fire Fox.
  • Must demonstrate knowledge of best practices regarding data security and compliance.

PROBLEM SOLVING SKILLS:
  • Must have the ability to solve problems in which there may be limited information.
  • Must have the ability to interpret instructions from different form sources.
  • Must demonstrate flexibility, adaptability and creativity.
  • Must have vision and superior organizational skills.

COMMUNICATION SKILLS:
  • Must be able to interface with and effectively present information to managers, faculty, and students.
  • Ability to read/understand technical periodicals, professional journals, technical procedures, and governmental regulations (FERPA and HIPPA).
  • Must have the ability to write procedures, manuals, and business correspondence. 

Numbers & Facts

LocationVallejo, California
Salary$27–$33

Skills

  • Audiovisualunmatched
  • Best Practicesunmatched
  • Communication Skillsunmatched
  • CompTIA - Computing Technology Industry Associationunmatched
  • Computer Hardwareunmatched
  • Computer Softwareunmatched
  • Computer Workstationsunmatched
  • Consultingunmatched
  • Customer Support/Serviceunmatched
  • Desktop PCunmatched
  • Documentationunmatched
  • Equipment Maintenance/Repairunmatched
  • Establish Prioritiesunmatched
  • Family Educational Rights and Privacy Act (FERPA)unmatched
  • Google Chrome Browserunmatched
  • Government Regulationsunmatched
  • HIPAA (Health Insurance Portability and Accountability Act)unmatched
  • Identify Issuesunmatched
  • Information Technology & Information Systemsunmatched
  • Information/Data Security (InfoSec)unmatched
  • Internet Technologyunmatched
  • Inventory Managementunmatched
  • Inventory Reportsunmatched
  • Laptop PCunmatched
  • Local Area Network (LAN)unmatched
  • MCITP - Microsoft Certified IT Professionalunmatched
  • MCSE - Microsoft Certified Systems Engineerunmatched
  • Mac Operating Systemunmatched
  • Maintenance Servicesunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Excelunmatched
  • Microsoft Exchange Serverunmatched
  • Microsoft Internet Explorer Browserunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft PowerPointunmatched
  • Microsoft Windows Operating Systemunmatched
  • Microsoft Windows XPunmatched
  • Microsoft Wordunmatched
  • Multimediaunmatched
  • Multitaskingunmatched
  • On Site Supportunmatched
  • Organizational Skillsunmatched
  • Peripheral Hardwareunmatched
  • Policy Developmentunmatched
  • Presentation/Verbal Skillsunmatched
  • Printersunmatched
  • Problem Solving Skillsunmatched
  • Procedure Developmentunmatched
  • Purchasing/Procurementunmatched
  • Record Keepingunmatched
  • Remote Accessunmatched
  • Software Administrationunmatched
  • Systems Administration/Managementunmatched
  • Team Playerunmatched
  • Technical Supportunmatched
  • Test Requirementsunmatched
  • Testingunmatched
  • Training/Teachingunmatched
  • User Documentationunmatched
  • VPN (Virtual Private Network)unmatched
  • VoIP (Voice over IP)unmatched
  • Web Browsersunmatched
  • Wi-Fiunmatched
  • Wide Area Network (WAN)unmatched
  • Wireless Communicationsunmatched
  • Writing Skillsunmatched
  • iOSunmatched

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