Technical Support

Role - Technical Support (AME Azure Monitoring)

Job Location - Bellevue WA - Onsite

Job Mode - Full Time Permanent Role

Rotational Shift

Role Description

This role provides technical support in Azure Monitoring and Automation Space to customers partners internal staff and others on critical issues experienced with technologies

A Support Engineer is responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness provide responsive and reliable technical solutions and information to customers

• Azure Monitoring and Automation includes the following technical areas
• Azure Automation
• Azure Log Analytics
• Azure Monitor Alerts and Essentials
• Azure Application Insight
• Qualifications and Experience
• 4 years of experience in systems deployment admin network operations software support Cloud or IT Consulting
• Required Skills Strong knowledge on Windows Linux OS Client Server knowledge understanding of Cloud services Azure Azure Active Directory Azure Automation Runbook Management PowerShell TCPIP and HTTP
• Preferred Strong Linux Windows OS Knowledge Linux Windows Update Patching Management Having certifications on AZ900 Azure Fundamentals and AZ104 Azure Administrator is a plus
• System AdministrationConfiguration of Windows and Linux Operating systems
• Windows and Linux
• o Event LogsSyslogs Analysis
• o Patch and Security Update Management
• o Performance analysis using built in performance counters
• Network connectivity for both private and public networks
• Conceptual knowledge of Azure Active Directory Security and Access Control
• Automating Operating System tasks through the use of Powershell scripting
• Good Communication Skills spoken and written English
• Recent work experience in a customer facing role
• Strong problemsolving skills includes troubleshooting problem analysis and resolution good judgmentdecision making ability

24/7 support model rotational shifts Excellent customer service skills and customer focused attitude