Who we are:
Truma is a premium partner to the outdoor recreation community, with a focus on cooling, heating and hot water solutions. Truma started doing business in North America in 2013, establishing its headquarters in Elkhart, IN. Backed by over 70 years of German engineering, Truma has a long history of providing quality solutions to the global outdoor recreation market. Truma provides "Simply Better" world-class systems designed and tested specifically for outdoor adventures and the diverse terrains unique to North America. Truma distinguishes itself by its high-quality products, exemplary customer service, knowledgeable technicians, and customer-first philosophy.
What we offer:
- Competitive salaries and flexible schedules
- Company-paid training and professional development
- Paid time off (PTO), paid sick leave, paid holidays, and paid parental leave
- Premium benefits including health, dental, vision, disability, voluntary and company-paid life insurance
- Supplemental benefits including accident, hospital, and critical illness
- Retirement savings plan with up to 4% match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Gym membership reimbursement
What you'll do:
The Technical Trainer develops, coordinates, and delivers technical product training for OEM, dealer and retail partners, and Truma North America team members. This role manages incoming training requests, course schedules, training records, and resource development; creates installation, swap-out, troubleshooting, tutorial, webinar, and workshop content; and maintains a structured training library that supports the future Learning Management System. The Technical Trainer also provides dealer troubleshooting support, assists Customer Care, Service Technicians, and the Call Center as needed, and supports system repairs and installations in the Elkhart Service Facility.
Training Program Coordination & Scheduling
- Oversee the day-to-day flow of incoming training requests and needs from dealer and OEM customers.
- Develop and maintain tools and processes for course scheduling, training delivery, travel coordination, and monitoring training opportunities in the market.
- Schedule and document Truma training events in the CRM and maintain accurate course, audience, attendance, and follow-up records.
- Coordinate training priorities, schedules, logistics, and communications with Service, Business Development, OEM teams, dealers, and internal stakeholders.
Curriculum, Course & Resource Development
- Use insight from Service and Business Development to identify process improvements, update training content, and create new course offerings and materials.
- Work with OEM Technical Representatives to create installation instructions and videos for dealers on aftermarket products.
- Work with OEM Technical Representatives to create swap-out instructions and videos for Truma Group systems.
- Create internal training documents, processes, and tools that support continuous product, system, and technical knowledge development.
- Work with Marketing to create approved troubleshooting and tutorial videos for Truma systems.
Training Delivery & Facilitation
- Deliver engaging and productive technical training courses to OEM, dealer and retail partners, and Truma team members, both virtually and in person.
- Create and manage webinars and virtual workshops that support continuing education opportunities.
- Adapt training delivery and supporting materials for audiences with different levels of technical knowledge and experience.
- Facilitate hands-on product demonstrations, installation instruction, troubleshooting exercises, and other practical learning activities.
Training Library & Learning Management Systems
- Manage and update Truma’s training library of documents, videos, course materials, and other technical resources.
- Organize and maintain training content so the library can serve as the foundation for a Learning Management System.
- Help identify, coordinate, and manage Learning Management System requirements, content, and implementation activities.
- Maintain version control and ensure training resources reflect current approved product, service, and installation information.
Technical Support & Service Collaboration
- Assist Customer Care with customer inquiries and troubleshooting before claims are referred to the dealer level.
- Support Service Technicians and the Call Center with technical knowledge, troubleshooting, and training-related needs.
- Assist with system repairs and installations in the Elkhart Service Facility as needed.
- Shadow OEM Technical Representatives and assist OEM and dealer sales teams in situations that build technical knowledge and capabilities.
- Use service questions, field feedback, and recurring troubleshooting needs to recommend updates to training content and resources.
Industry, Supplier & Partner Collaboration
- Maintain strong working relationships with Truma suppliers, RVIA, and RVTI to support collaboration and open communication.
- Coordinate with OEM technical teams, dealers, training partners, and internal subject-matter experts to validate technical content and support consistent training delivery.
- Represent Truma professionally during training events, partner activities, and industry collaboration.
Budget, Reporting & Administrative Support
- Oversee and manage the training budget and travel expenses within approved guidelines.
- Prepare training activity, participation, course-delivery, resource-development, budget, and other assigned reports.
- Maintain organized training files, schedules, expense documentation, CRM records, and supporting administrative materials.
- Complete additional reporting and administrative responsibilities as defined by the Department Manager.
The job criteria may include other duties, responsibilities, and activities, which may change or be assigned at any time with or without notice.
Position Requirements:
- Education: Bachelor’s degree in a related field preferred; a combination of an associate degree or high school diploma with applicable technical product training experience may be considered.
- Experience: 10+ years of experience delivering training on technical products and managing training projects.
- Certifications: Technical certifications in Salesforce, HVAC, or the RV industry are considered a plus.
- Functional Skills: Strong presentation, facilitation, communication, curriculum-development, scheduling, project-management, and technical troubleshooting skills. Ability to relay complex technical information to diverse audiences and coordinate required travel and event logistics.
- Technology Aptitude/Skills: Advanced knowledge of Microsoft Office and Salesforce is required. Experience with webinar platforms, video-based training resources, CRM training records, and Learning Management Systems is preferred.
- Language Skills: Extremely strong verbal and written communication skills are required, with the ability to create clear technical instructions and training materials.
- Leadership/Behaviors: Strong customer focus and sense of urgency; ability to build relationships, collaborate on best practices, support customers and team members, and lead or motivate others toward strong results.
- Culture Match Behaviors: Reliable, accountable, adaptable, quality-focused, highly organized, teachable, and able to work effectively both independently and within a close team.
Core Values that Apply to All Positions:
- Courage
- Connectedness
- Adaptability
- Sustainability