Technical Trainer / Level 2 IT Support (PERM)

About the job

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Primary Responsibilities

• Conduct all IT training efforts across the firm including collaborating with outside/3rd party training efforts as required.
• Publish IT training offerings throughout the year for attorneys and administrative staff.
• Maintain the IT training environment including training spaces, eLearning content, resources and documentation.
• Work on special department or firm projects as needed.
• Identify learning objectives by collaborating with firm stakeholders and conducting needs assessment to design and develop training to align with the firm’s technical strategy.
• Handle all logistics of training programs including materials, tracking attendance, and maintaining training records and reports.

Secondary Responsibilities:

• On-site support in the Washington DC office, including tickets escalated from the firm’s outsourced tier 1 help desk provider.
• Maintenance and responsibility for the office’s conference room audio visual technology and occasional high-profile meeting setups.

Core Competencies and Qualifications

• 3 years of IT training / application experience, preferably at a mid to large size law firm.
• A strong track record of supporting technology applications across multiple offices.
• Highly developed interpersonal skills, including a comfort level with verbal and written communications aimed at both technical and non-technical team members.
• Demonstrated ability to organize & prioritize projects and complete multiple tasks on schedule.

Education/Experience:

• 3+ Years’ IT training and application experience.
• Bachelor’s degree or equivalent work experience.