Job Description
Technical Training Specialist
A well-established professional services organization is seeking a Technical Training Specialist to join its technology team. This position combines end-user training, application support, and hands-on IT operations in a fast-paced, client-focused environment.
Responsibilities
Training & User Enablement
- Develop and deliver technology training programs for employees across the organization.
- Create and maintain training materials, documentation, and eLearning resources.
- Coordinate and facilitate instructor-led and virtual training sessions.
- Assess training needs and develop learning solutions that support business and technology objectives.
- Track training participation and maintain reporting and training records.
- Partner with internal stakeholders and external vendors on training initiatives.
IT Support
- Provide on-site and remote Level 2 technical support for end users.
- Troubleshoot and resolve escalated hardware, software, and application issues.
- Support conference room technology, audiovisual systems, and meeting setups.
- Assist with technology rollouts, upgrades, and special projects.
- Maintain a high level of customer service while supporting business-critical technology.
Qualifications
- 5+ years of experience in IT training, technical support, application support, or a related role.
- Strong presentation, communication, and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Experience supporting users in a professional office environment.
- Excellent organizational skills with the ability to manage multiple priorities and deadlines.
- Strong troubleshooting and problem-solving abilities.
Education & Experience
- Bachelor's degree or equivalent combination of education and experience.
- Relevant experience in technical training, end-user support, or IT operations.
Preferred Experience
- Experience supporting professional services organizations.
- Familiarity with Microsoft 365, collaboration platforms, conference room technology, and end-user computing environments.
- Experience developing training content and delivering instructor-led training.
Salary Range $120,000 -130,000
No C2C
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Numbers & Facts
| Location | washington, DC |
| Industry | Staffing/Employment Agencies |
| Salary | $120,000–$130,000 Per Year |
| Company Size | 20 to 49 employees |
| Year Founded | 2005 |
| Website | http://daleyaa.com/ |
About Company
Daley And Associates, LLC (“DAA”) is a boutique search, executive, and contract staffing firm located in Boston, MA. We specialize in the placement of Accounting, Finance, Information Technology, Legal, Administrative, and Life Sciences professionals at all levels. The firm was founded in 2005 by distinguished executives with over 30+ years of staffing agency experience with the mission to create a different kind of recruiting firm, one that provides a very hands-on, consultative approach to the clients they serve.
Daley And Associates works with some of the most prominent businesses in the greater Boston area. Our clients range from promising start-ups to Fortune 100 companies.