Technical Writer

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Technical Writer

Remote

Full-time

$80,000 - $105,000 USD

Description

Create clear, accurate documentation that powers safe, repeatable network deployments and operations-MOPs/SOPs, run-books, installation guides, API docs for AWiPS, and compliance artifacts. Collaborate with SMEs across Engineering, NOC, and Field Ops to publish version-controlled content used by 2,500+ technicians nationwide.

Key Responsibilities

Develop MOPs/SOPs, run-books, and troubleshooting guides for field and NOC teams

Author and maintain AWiPS user/admin/API documentation and release notes

Create diagrams and visuals; enforce templates, terminology, and version control

Interview SMEs; validate procedures in lab or sandbox prior to publication

Support proposals/RFPs with technical method statements and process overviews

Continuously improve documentation accessibility, searchability, and governance

Requirements

4+ yrs technical writing in networking/telecom or adjacent infrastructure domains

Ability to read configs/logs and translate SME input into operator-ready procedures

Proficiency with Confluence/Markdown/Sphinx (or DITA) and diagramming tools

Understanding of IP fundamentals (BGP/OSPF), PON/DOCSIS basics, and change control

Experience producing SOC 2/ISO 27001-aligned controlled documentation

Meticulous editor with portfolio demonstrating complex procedural content

Benefits & Perks

Fully remote + equipment allowance (laptop, 4K monitor) and broadband stipend

Medical/dental/vision; 401(k) with 5% match

$2,000 annual training/certification and conference budget

25 days PTO + 10 company holidays

Quarterly hack-weeks to prototype doc automation and style-guide improvements

Apply for this Position

Position

Technical Writer

Location

Remote

Salary Range

$80,000 - $105,000 USD

Apply via Email

HR Contact

[email protected]

Questions?

For questions about this position or the application process, feel free to reach out to our HR team.

[email protected]

Equal Opportunity Employer

Amtec is committed to diversity and inclusion in the workplace.

Amtec

Connecting North America-one gigabit at a time.

Founded 1972 • 350+ employees

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Contact

902 Clint Moore Rd #235

Boca Raton, FL 33487

(561) 999-9101

[email protected]

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