Technician I #3184

REVISED 10.28.2022 NA JOB TITLE: Technician I STATUS: Non-Exempt REPORTS TO: Director of Educational Technology TERMS: 205 Days DEPARTMENT: Technology PAY GRADE: AX304 PRIMARY PURPOSE: Provide technical support to all district staff to resolve problems relating to computer- and communications-related services. Respond to work order requests by diagnosing and repairing network and computer hardware. QUALIFICATIONS: Education: High School diploma or GED CompTIA A+ certification, preferred Special Knowledge/Skills: Knowledge of computer workstation setup Knowledge of computer hardware and software applications Ability to install, maintain, and repair computers and peripherals Ability to install and maintain network cables and hardware Ability to diagnose problems and perform repairs Strong organizational, communication, and interpersonal skills

Experience: 1-3 years of work experience in technical support position MAJOR RESPONSIBILITIES AND DUTIES:

1. Install, configure, maintain, and upgrade computers and peripherals, network cabling, and network peripherals throughout the district. Relocate computer hardware, peripherals, and equipment as needed.
2. Provide technical assistance to users of computers, instructional equipment, and software.
3. Install and configure application and operating system software and upgrades.
4. Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and equipment.
5. Assist with the organization, distribution and set-up of technology-based material for classroom, presentations and computer lab use.
6. Maintain accurate inventory of hardware, software, and other equipment and material at assigned site(s).
7. Diagnose and repair network connectivity and hardware issues, including printers, terminals, and personal computers. REVISED 10.28.2022 NA
8. Remove old equipment and perform data migration to new machines.
9. Service equipment according to established preventive maintenance schedule. Maintain accurate updated records of preventive maintenance.
10. Configure profiles for new staff accounts, including the configuration of email.
11. Accurate and consistent use of Time Clock Plus (TCP) and Frontline.
12. Perform all other duties as assigned. MENTAL DEMANDS/PHYSICAL DEMANDS/ENVIRONMENTAL FACTORS: Tools/Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals; small truck or van Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching; may climb ladders Lifting: Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over) Environment: Exposure to electrical hazards; occasional prolonged and irregular hours; frequent districtwide travel; May be required to be on-call 24 hours a day. Mental Demands: Work with frequent interruptions; maintain emotional control under stress The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. I have read and understood the responsibilities and duties required for this position as outlined above. I understand the duties and can perform all essential job functions listed above. ____ Printed Name ____ Signature ____ Date