Overview
POSITION SUMMARY STATEMENT:
The Quality Engineering Technician will be part of the Quality group at Herbalife Innovation & Manufacturing, Winston-Salem, NC. This individual will be responsible for maintaining compliance around product quality complaint investigations using the Product Quality Module (PQM) of the Agile Information System (Agile) and involved in tracking, trending and reporting of Quality Issues as well as completing Root Cause Analyses.
DETAILED RESPONSIBILITIES/DUTIES:
- Maintain a working knowledge of regulatory and Herbalife guideline requirements.
- Process and analyze product customer complaints according to internal Standard Operating Procedures (SOPs) and product specifications. Conduct product complaint investigations to determine possible root cause and corrective / preventative actions. These investigations will include, but are not limited to, manufacturing/packaging batch record review, COA review and inspection of retain samples.
- Perform tracking / trend analysis and report analysis to management as appropriate.
- Receive and log Non-conforming Material Reports (NMRs). Follow up and assist in investigating / determining root cause for non-conforming product and report out findings to the material review board. Close out and document the disposition of the NMR.
- Routing manager for Material Review Reports (MRR)
- Perform lot genealogy investigations for management upon request
- Draft rework protocols for packaging operations
- Hold cross-functional quality review meetings
- Assist in implementing corrective or preventative actions (CAPA) to ensure product quality.
- Perform other related duties as assigned by management.
- Maintain performance metrics to facilitate the review of program/product effectiveness, efficacy, and actions for adherence to quality.
- Conduct Non-Conformance investigations to determine possible root causes and corrective / preventative actions for issues found at the distribution centers.
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Job Qualifications
SUPERVISORY RESPONSIBILITIES:
None
REQUIRED QUALIFICATIONS:
Skills:
- Excellent written and communication skills
- Strong investigative skills
- Knowledge of Good Manufacturing Practices, Food and Drug Administration (FDA) regulations (FDA 21 CFR - Part 111) and documentation procedures.
- Must be capable of organizing data from multiple sources, extracting key information and documenting investigation detail.
- Demonstrated ability to be self-motivated as well as to work collaboratively in a team-based environment is required.
- Must demonstrate initiative and a willingness to learn
- Strong computer skills
- Proficient in Microsoft Office Applications
- Contributes to team by maintaining a positive outlook.
Experience:
- See the 'Education' section.
Education:
- A minimum of BA/BS degree in a Life Science, Engineering, or Physical Science and 1+ years' experience in a quality / regulatory environment.
- 5+ years of applicable experience will be considered in lieu of a degree.
PREFERRED QUALIFICATIONS:
- Experience using data analysis computer tools and statistical analysis
US Benefits Statement
Herbalife offers a variety of benefits to eligible employees in the U.S. (limited to the 50 States and the District of Columbia), which includes Group Health Programs, other Voluntary Benefit Programs, and Paid Time Off. Group Health Programs include Medical, Dental, Vision, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Basic Life/AD&D; Short-Term and Long-Term Disability, and an Employee Assistance Program (EAP). Other Voluntary Benefit Programs include a 401(k) plan, Wellness Incentive Program, Employee Stock Purchase Plan (ESPP), Supplemental Life/Critical Illness/Hospitalization/Accident Insurance, and Pet Insurance. Paid time off includes Company-observed U.S. Holidays, Floating Holidays, Vacation, Sick Time, a Volunteer Program, Paid Maternity and Paternity Leave, Bereavement Leave, Personal Leave and time off for voting.