Technician, Voice and Data

What You Will Do

Inall ofyour duties, you will have a relentless, obsessive, yet disciplined approach to manage all details to perfection and deliver desired results.

For positions at level Technician,Voiceand Data I, your duties would include:

• Responsible for the installation, testing, turn up & trouble shooting of VoIP equipment andmaintainingall databases associated with the VoIP product offerings.

• Install andmaintainvoice and data equipment in customer locations.

•Identify, troubleshoot,runand maintain Cat5/6 cable including patch panel installation and wall fishing.

•Maintaincurrent network and equipment as well as design and implement new voice offerings.

•Maintaincorporate IP phone network.

• Work closely with other technical personnel tomaintainthe network’s integrity.

• Work with customers to resolve issues and proactivelyeliminateoutages.

• Work with customers, vendors, and other companies to test new products andmaintaincurrentnetwork.

• Cross trainwith other employees.

• Be available via cell phone 24x7.

• Performadditionalduties as assigned.

For positions at level Technician, Voice and Data II, your duties would include:

• All the responsibilities of theprevious

•Maintaincurrent knowledge of technological advances in the field.

• Coordinate construction and oversee installation of large VoIP deployments and integration into existing data networks.

• Analyze situations accurately and adopt an effective course of action.

• Design and understand complex call flow and have intricate knowledge of Hunt Groups, Multi-level Auto Attendants, and Call Centers.

• Perform Independent Circuit turnup of DIA circuits with EXFO test set.

• Perform Independent Circuit Troubleshooting with OTDR.

For positions at level Technician, Voice and Data III, your duties would include:

• All the responsibilities of theprevious

• Design, install,maintainand troubleshoothighly complexvoice and data networks.

•Assistin training new Technicians.

For positions atlevel Technician, Voice and Data Senior, your duties would include:

• All the responsibilities of theprevious

• Design, install,maintainand troubleshoothighly complexvoice and data networks including multi-site/campus deployments.

•Assistin training new Technicians.

• Engage withmanagement in developing new processes and procedures.

• Collaborate with the other teams during new equipment rollouts toidentifytraining needs for other technicians.

This position is an exceptional introduction to field technology and VoIP support, as there is plenty of room to grow and learn from outstanding individuals in the field. From Technician you will have a perfect springboard into all areas of C Spire and develop robust career skills.

What You Will Bring

As a C Spire teammemberyou will bring a relentless obsession to be the best in our industry and a winning mentality, determined to outsmart and outdo competitors. You will have a single-minded commitment to unbeatable internal customer and external candidate experience. To support our NetworkOperations teamyou will have an unapologetic passion for innovation and technology and an uncompromising drive toward continuous improvement.

In addition to that, werequirefor Technician,Voiceand Data I:

• At least two years of work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering.

•Proficiencywith VOIP and TDM voice services.

• Basic familiarity with fiber and the ability toidentifydifferences in fiber optic cables and connectors.

• Proven ability to turn-up DIA circuits with EXFO test set and troubleshoot with OTDR with minimalassistance.

•Strong communicationskills and ability to work successfully in a team environment.

• High School diploma or equivalent educational experience.

In addition to that, werequirefor Technician,Voiceand Data II:

• At least four years of work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering.

• Intricate knowledge of and the ability tomaintain, install, and troubleshoot TDM, VoIP, TCP/IP, Microwave, and Data communication systems and Networks.

• Must be able to Design, Install,Maintainand Troubleshoot Complex Voice and Data Networks.

• Must also be able to integrate existing services into our VoIP offering including door phones, overhead paging (Both SIPand Analog), music on hold, and COAM IVR's.

In addition to that, werequirefor Technician,Voiceand Data III:

• At least six years of work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering.

• Proven experience in routing voice or IP traffic.

In addition to that, werequirefor Technician,Voiceand Data Senior:

• At least eight years of work experience (or equivalent education in a related field) in the telecommunications or data industry with experience in VoIP and TDM engineering.

• Proven experience in routing voice or IPtraffic.

• Proven experience successfully training and leading new team members.

We will give special consideration to candidates who have:

• Proven experience in routing voice or IP traffic.

• Proven experience successfully training and leading new team members.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. Butthat’sjust the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

• Competitive Compensation Package

• Blue Cross Blue Shield Health Insurance

• Tuition Assistance Programs

• Complimentary Wireless Service & Device*

• 401k Match

• Teladoc Telemedicine

•WellBeaconWellness Program

• Paid Talent Referral Opportunities

• Tailored learning paths for every position

*Complimentary wireless service and device available to team members in our wireless footprint.

Physical Requirements/Working Conditions

Must be able to sit forlong periodsof time and usecomputerkeyboard and/or mouse, while viewingcomputerscreen.Technician,Voiceand Data must be able to work at a desk and performaccurateanalysis and data entry for extended time periods. Must be able to travel to inspect and analyze customer premises and equipment. Traversing indoor and outdoor property, kneeling, bending, sitting, climbing,reachingand standing may also be. Must haveappropriatedriver’s license and beinsurance eligible.Expected to work asneededsome evenings and weekends.