Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Description: Job Title: Ping Identity Support Engineer / Lead
Work Location & Reporting Address: Raleigh, NC or Tennessee, IL 62374 (Hybrid)
Do you consider candidate/s who are willing to relocate? Yes
Vendor Rate: ***
Contract duration: 6 months
Target Start Date: 02 Nov 2026
Does this position require Visa independent candidates only? Yes
Interview Process (Is face to face required?) Virtual
Job Details:
Minimum years of experience required: 5 to 10+ years
Certification needed: No
Detailed Job Description:
We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, certificate lifecycle management, platform monitoring, and change implementation.
Key Responsibilities:
"Support and administer PingFederate, PingAccess, PingDirectory, PingID, PingOne, DaVinci, PingAuthorize, and PingOne Protect/Risk.
"Troubleshoot authentication, SSO, federation, MFA, and directory-related issues.
"Manage integrations involving SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, RADIUS, Kerberos, and REST APIs.
"Support MFA factors including Push, OTP, FIDO2/WebAuthn, Security Keys, Passkeys, and biometric authentication.
"Perform incident, problem, change, and release management activities.
"Manage certificate lifecycle, signing certificates, trust stores, secrets, and TLS/mTLS configurations.
"Execute patching, upgrades, operational readiness checks, and production deployments.
"Monitor platform health, capacity, availability, and security events.
"Develop runbooks, knowledge articles, and automation opportunities.
"Collaborate with vendors, application teams, infrastructure teams, and security operations.
Required Skills:
"Hands-on experience with Ping Identity products
"Strong knowledge of SSO, Federation, IAM, MFA, and Passwordless Authentication
"Expertise in:
oSAML 2.0
oOAuth 2.0
oOpenID Connect (OIDC)
oLDAP
oSCIM
oRADIUS
oKerberos
"Experience with SSL/TLS certificates, PKI, and key management
"Strong troubleshooting and incident-management skills
"Experience working in enterprise production support environments
Preferred Skills:
"Ping Identity Certifications
"Experience with Passkeys, FIDO2, and WebAuthn
"Knowledge of Microsoft Entra ID, Okta, or other IAM platforms
"Scripting using PowerShell, Python, or Shell
"Healthcare, BFSI, or regulated industry experience
Custom Fields:
Name: Intake Call Completed
Value: true
Name: Intake Call Requested
Value: true
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.