Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
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Job TitleSenior IVR Consultant
Work Location & Reporting AddressCharlotte, NC 28273 (PREFER LOCALS); ONSITE ON DAY 1;
Vendor Rate***/hr***
Contract duration12
Target Start Date Oct 2026
Interview Process (Is face to face required?) VIRTUAL is ACCEPTABLE
Key Responsibilities:
Skills Required:
Knowledge and Experience in IVR , Conversation AI fundamentals and concepts.
Experience with enterprise contact center tools like Avaya , DRM(ICX) ,GECX CX Agent Studio , Google Cloud CES (Customer Experience Solutions), and Dialog AI.
Experience and knowledge in Google Eval engine.
Understanding of ASR (Automatic Speech Recognition), TTS (Text-to-Speech), and basic Natural Language Processing (NLP), LLM Intent and Analytics
Solid grasp on fundamentals of REST and SOAP APIs
Experience and desire to work in a Global delivery environment
Experience in participating and leading Project Governance Meetings with the customer involving project level and service level metrics
Experienced in work allocation, team management, and status reporting
Good to have:
Experience in utilizing and working with AI tools like Kiro , Claude.
Minimum years of experience
8-10 years
Custom Fields:
Name: Intake Call Completed
Value: true
Name: Intake Call Requested
Value: true
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.