Technology Help Desk Interim

HUDSON CITY SCHOOL DISTRICT JOB DESCRIPTION Title: HELP DESK COMPUTER TECHNICIAN (TECHNOLOGY HELP DESK) File 405 Reports to: Assigned administrator/supervisor Job Objective: Provides staff/student technology support services. Minimum · Strong technical skills with state-of-the-art operating systems substantiated by training/work Qualifications: experience. Advanced skills and/or vendor certifications may be required as deemed appropriate at the time of appointment; CompTIA certifications are preferred. Associate or higher degree in a computer science field is advantageous.

• Ability to communicate technical information and work with a wide range of staff interest/skill levels.
• Demonstrates an understanding of technology applications in an academic environment.
• Displays flexibility, reliability, self-discipline, and a willingness to take on challenging tasks.
• Duties may require working irregular hours and/or a non-traditional schedule.
• Embodies high ethical standards/integrity. Accepts personal responsibility for decisions/conduct.
• Exhibits effective time management and resourceful problem-solving skills.
• Interacts confidently with others and displays a strong customer-service focus.
• Maintains a record free of criminal violations that would prohibit public school employment.
• Meets mandated health screening requirements following a conditional offer of employment. Essential 1. Coordinates the effective delivery/advancement of help desk services. Functions: · Works with supervisors to help staff/students improve proficiency with technology resources.
• Maintains information sheets, user guides, and reference manuals.
• Prepares/maintains accurate records as directed. Submits required paperwork on time.
• Helps staff set-up/use technology equipment effectively.
• Monitors the security/preservation of district computer equipment, networks, and data systems.
• Upholds user policies/privileges. Disables accounts/associated files as needed to ensure security.
• Oversees routine equipment cleaning activities. Implements preventive maintenance programs.
• Inspects, installs, and tests new equipment. Monitors compliance with licensing agreements.
• Installs software upgrades. · Addresses computer performance problems (e.g., equipment malfunctions, network failures, etc.).
• Manages the proper use/care and storage of program resources.
• Serves as main contact for district technology quotes and purchase orders Additional office duties as assigned:
• Processes/maintains departmental purchase orders. Maintains warranty information and inventory database. Performs clerical duties (e.g., fund lists, correspondence, etc.).
  2. Exemplifies professionalism and fosters goodwill to enhance the district's public image.
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  4. Complies with drug-free workplace rules, board policies, and administrative guidelines/procedures.
  5. Contributes to an effective and positive work/learning environment. Performs all assigned duties.
  6. Develops mutually respectful relationships with co-workers. Functions as part of a cohesive team.
  7. Encourages community participation in school-sponsored activities.
  8. Helps students understand/embrace ethical conduct and democratic values.
  9. Maintains a professional appearance. Wears work attire appropriate for the position.
  10. Maintains an acceptable attendance record and is punctual.
  11. Participates in the development of best practices and advancement of academic standards.
  12. Respects privacy and maintains the confidentiality of privileged information.
      3. Maintains open/effective communications. Serves as a reliable information resource.
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      5. Actively participates in staff meetings, conferences, and other required school activities.
      6. Communicates program objectives/performance expectations to students/parents and staff.
      7. Provides prompt notification of personal delays or absences.
      8. Refers district policy interpretation questions to an appropriate administrator.
      9. Uses active listening/problem-solving techniques. Respects diversity. Resolves issues tactfully.
      10. Works with staff to ensure shared resources are used effectively. HELP DESK COMPUTER TECHNICIAN Page 2 of 2
          4. Pursues opportunities to enhance professional performance.
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          6. Participates in training to keep current with professional standards associated with work duties.
          7. Updates skills as needed to use available task-appropriate technology effectively.
          8. Works toward mastery of individualized development/performance goals as directed.
             5. Takes precautions to ensure safety. Helps manage/eliminate risks.
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             7. Monitors students as directed. Maintains high standards for appropriate conduct. Recognizes and responds to prevent aggressive behavior or harassment. Complies with district procedures and federal/state laws when dealing with discrimination and suspected child abuse/neglect.
                6. Performs other specific job-related duties as directed.
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                8. Assists with unexpected/urgent situations as needed.
                9. Helps implement workplace initiatives that advance district goals. Working Safety is essential to job performance. Employees must exercise caution and comply with all Conditions: mandated safety regulations and follow district protocols when involved in the following situations while performing district duties:
                10. Balancing, bending, climbing, crouching, kneeling, reaching, or standing.
                11. Exposure to adverse weather conditions and temperature extremes.
                12. Exposure to airborne particulates, chemicals, combustible materials, electrical hazards, equipment vibrations, noise, moving mechanical parts, odors, and slippery surfaces.
                13. Exposure to blood-borne pathogens and communicable diseases.
                14. Interacting with aggressive, disruptive and/or unruly individuals.
                15. Lifting, carrying, and moving work-related supplies/equipment.
                16. Operating and/or riding in a vehicle.
                17. Performing repetitive physical tasks for extended periods of time.
                18. Traveling to meetings and work assignments.
                19. Working in confined spaces and/or under variable lighting conditions. Performance Job performance is evaluated according to policy provisions and contractual agreements adopted Evaluation: by the Hudson City School District. The Hudson City School District is an equal opportunity employer. This job description identifies primary responsibilities and is not intended to be a complete list of all duties performed. This document is subject to change in response to student demographics, staffing factors, funding variables, modified operating procedures, program/curriculum changes, and unforeseen events.