Technology Lead | Insurance | Customer Communication Management

Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs.  IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical.  We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.

Description: POC: Sam Chavez

ATTENTION ALL SUPPLIERS!!!

READ BEFORE SUBMITTING:
UPDATED CONTACT NUMBER and EMAIL ID is a MANDATORY REQUEST from our client for all the submissions
We prioritize endorsing those with complete and accurate information
Avoid submitting duplicate profiles. We will Reject/Disqualify immediately.
Make sure that candidate's interview schedules are updated. Please inform the candidate to keep their lines open.
Please submit profiles within the max proposed rate***
Please make sure to TAG the profiles correctly if the candidate has WORKED FOR *** as a SUBCON or FTE.

MANDATORY: Please include in the resume the candidate s complete & updated contact information (Phone number, Email address and Skype ID) as well as a set of 5 interview timeslots over a 72-hour period after submitting the profile when the hiring managers could potentially reach to them. PROFILES WITHOUT THE REQUIRED DETAILS and TIME SLOTS will be REJECTED.

Job Title: Technology Lead | Insurance | Customer Communication Management
Work Location & Reporting Address: Minnetonka, MN 55345 (Onsite-Hybrid. Candidates willing to relocate and work from the client s location will be considered
Contract duration: 6
MAX VENDOR RATE: *** per hour max
Target Start Date: 27 Jul 2026
Does this position require Visa independent candidates only? Yes

Must Have Skills:
EngageOne
Quadient
CCM experience

Nice to Have Skills:
Agile

Detailed Job Description:
An ideal candidate is someone who enjoys working in a fast paced, collaborative environment.
The overall objective of this role is to contribute to applications systems analysis and programming activities.
Hands-on experience in EngageOne, Quadient CCM platforms.
Should be well versed with Agile methodology and good in effective communication.

Minimum Years of Experience:
6+ years

Certifications Needed:

Top 3 responsibilities you would expect the Subcon to shoulder and execute:
Experience in Agile programs using Extreme Programming

Interview Process (Is face to face required?)
Virtual

Any additional information you would like to share about the project specs/nature of work:

Custom Fields:
Name: Intake Call Requested
Value: true

Name: Intake Call Completed
Value: true



EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.