Technology Leader, Facility Operations

There's never been a better time to join NJM! With a nationally ranked reputation for outstanding customer service and a history that spans more than a century, NJM is a leading provider of worker's compensation, automobile and homeowners' insurance in New Jersey.

Become a member of our team and you'll be part of company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation.

NJM's Facility Operations Team is seeking a Technology Leader (the official NJM title is Technology Leader, Facility Operations, Senior) is responsible for the administration, support, integration, and continuous improvement of technology systems that support facility operations, building infrastructure, and maintenance management. This position serves as the primary technical resource for Facility Operations technology platforms, including Building Automation Systems (BAS), Computerized Maintenance Management Systems (CMMS), access control systems, video surveillance systems, building network infrastructure, industrial communication protocols, and operational software environments.

The Technology Leader works closely with Facility Operations staff, Corporate Information Technology, Security, contractors, and vendors to ensure the reliability, security, and efficiency of facility technology systems. This role combines facility operations knowledge with information technology expertise to support mission-critical building systems and drive operational excellence.

This role does not have any direct reports. This position is in the West Trenton office 5 days per week with occasional travel to the Hammonton and Parsippany Locations.

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

Operations and Systems Support

• Serve as the primary lead for Facility Operations technology systems and software platforms.
• Manage system configurations, user accounts, permissions, and operational settings across supported applications.
• Coordinate software updates, patches, upgrades, and system migrations with vendors and IT personnel.
• Monitor facility performance metrics and identify trends, risks, and opportunities for improvement.
• Administer and maintain computerized maintenance management systems (CMMS), facility management software, and related platforms.
• Manage FO SharePoint site to update information and provide development enhancements
• Manage contracts for all software and support / licensing and renewals / negotiations / vendor management
• Work with vendor management to represent FO on vendor management solutions.
• Work with HR in support of Workday solutions and integrity of existing data and reporting.
• Total Solution development / deployment / management
• Establish and monitor electronic file directory storage and adherence to retention policies.
• Support of Computer-Aided Facilities Management (CAFM)/Integrated Workplace Management Systems application software implementation, customization, and upgrades. Process workflow analysis, data migration and cleanup, project management, software configuration, and customization.

o Provide CAFM design and expert configuration of FM:Systems and AutoCad

o Implement the software with best practices and develop advanced solutions ensuring quality testing, debugging, and deployment with an eye toward automation.

o Gather software requirements, and oversee documentation and maintenance of design specifications, architectural diagrams, and process diagrams.

o Work with vendors to support, troubleshoot and develop new initiatives.

o Study existing solutions and services and suggest additional areas of service opportunities.

o Responsible for estimating accurate time for project work and keeping tasks within scope and budget.

• Work with team members to help support Building Automation Systems, access control systems, video management systems, energy management systems, AV control systems, and related applications to include:

o Configure, troubleshoot, and optimize building controls, schedules, alarms, trends, and system graphics.

o Support integration of HVAC, electrical, metering, lighting, and other facility systems into enterprise building platforms.

o Analyze building performance data and recommend operational improvements.

o Assist in commissioning, testing, and validation of new building control systems.

Process Improvement

• Identify operational inefficiencies and recommend process improvements.
• Collaborate with facility leadership to streamline workflows and enhance service delivery.
• Participate in continuous improvement initiatives and operational excellence programs.
• Document business requirements and support implementation of process changes.

Compliance & Documentation

• Maintain facility records, asset inventories, and technical documentation.
• Assist with regulatory, environmental, safety, and audit reporting requirements.
• Support data collection and reporting for sustainability and energy initiatives.
• Ensure compliance with company policies and facility standards.
• Ensure disaster recovery and backup procedures are documented and maintained.

Stakeholder Support

• Serve as a technical resource for facility managers, maintenance teams, and business partners.
• Coordinate with vendors and contractors regarding system integrations and reporting requirements.
• Provide user training and support for facility-related software applications.

Data Analytics and Reporting

• Develop meaningful operational reports and dashboards for management and facility personnel.
• Analyze system trends, alarms, energy usage, maintenance performance, and equipment data.
• Collaborate with stakeholders to identify actionable insights and process improvements.

Project Management and Technology Implementation

• Participate in facility construction, renovation, and technology deployment projects.
• Review system designs, specifications, submittals, and control sequences. Coordinate implementation of new technology solutions and system upgrades.
• Support acceptance testing, commissioning activities, and turnover documentation.
• Ensure technology projects align with business, operational, and cybersecurity requirements.

Training and Technology Leadership

• Provide technical guidance and training to Facility Operations staff.
• Stay current with emerging facility technologies, smart building platforms, and industry trends.
• Recommend solutions that improve reliability, efficiency, and operational effectiveness.
• Serve as a technology advisor to Facility Operations leadership.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

Education & Experience:

• Bachelor's degree in information technology, Engineering Technology, Computer Science, Facilities Management, or related discipline.
• Minimum 5 years of experience supporting technology systems in facilities, building automation, industrial controls, systems integration, or related environments.
• Experience administering enterprise software applications and technical systems.
• Experience supporting mission-critical operational environments.
• 3-5 years of relevant experience in financial, administrative, or operational support.
• Experience supporting smart buildings or critical facility environments.
• Experience integrating BAS, security, and CMMS platforms.
• Experience with cloud-based facility management systems.
• Experience working with contractors, controls vendors, and system integrators.

Skills and Competencies:

• Strong attention to detail with a high degree of accuracy
• Advanced proficiency in Microsoft Office Suite, especially Excel (including Pivot Tables)
• Strong analytical, communication, documentation, and problem-solving skills
• Effective verbal and written communication skills
• Strong written and verbal communication skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong customer service and relationship management abilities.
• Excellent organizational and documentation skills.
• Ability to communicate technical concepts to non-technical audiences

Preferred Technical Knowledge:

• Working knowledge of Building Automation Systems (BAS).
• Understanding of HVAC controls and building systems operation.
• Knowledge of building control protocols including:

o Siemens Desigo

o Microsoft SharePoint

o Acuity Brands nLight Sensor View

o C-Cure Access Management System

o Autodesk AutoCAD

Leadership Expectations:

• Act as the technical subject matter expert for Facility Operations technology platforms.
• Champion continuous improvement and innovation within facility systems.
• Build effective partnerships with Information Technology, Security, Engineering, and Operations teams.
• Promote standardized, secure, and reliable technology practices.
• Drive the adoption of data-driven facility management strategies.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $100,402-$116,574

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.