Technology Operations Associate

Make an impact

Bridge Property Management runs 170+ multifamily communities, and our onsite and corporate teams depend on a set of software platforms every day. As a Technology Operations Associate, youre their go-to for help. Youll solve support requests, work directly with the people who use our systems, and test new releases before they go live.

Were building a new technology team at BPM, so youll help shape how support works from the start. Its a strong first step into an IT support career, with room to learn and grow.

• Resolve support requests from property managers, community managers, and corporate staff, from intake to closure, using our ServiceNow ticketing system
• Troubleshoot issues across our platforms (Yardi, RentCafe, Blue Moon, Domuso, BILT, SmartRent) and find the root cause, not just the symptom
• Set up, change, and remove Yardi user access in coordination with HR and property operations
• Escalate to software vendors when needed and follow through to resolution
• Test software updates before release and report whether theyre ready
• Document your fixes in tickets and knowledge base articles, and flag repeat issues across properties
• Support new property onboarding, property sales, and data cleanup projects as needed

What you should bring

Required

• Experience with a property management software system, such as Yardi, RealPage, MRI, or similar
• Experience handling support requests in a ticketing or help desk system, such as ServiceNow, Zendesk, or Freshworks. Well train you on ServiceNow
• A step-by-step approach to troubleshooting and clear, friendly communication with people at every level
• Strong organization and attention to detail

Preferred

• Hands-on experience with Yardi Voyager, RentCafe, or ServiceNow
• Experience with Blue Moon, Domuso, BILT, SmartRent, or Yardi CRM IQ and Compliance Manager
• Experience with software testing or release validation
• Bachelors degree in Business, Real Estate, IT, or a related field, or equivalent experience

Why This Role

By joining Bridge, youll be part of a team where the technology space for our property management business launched just a year ago, so the work you do will make a real impact on how we support our communities. Youll get a strong foundation for an IT career, working on a different mix of problems every day in close partnership with the business and the technology team that rolls out new tools. We value solving problems well over closing the most tickets.

JOB CODE: 1001105