Technology Operations Specialist (Helpdesk, QA & Analytics)

Guild Brands is the parent company of Artful Home and Uno Alla Volta, brands that connect people with handcrafted, original art and design from independent artists. Behind our websites is a small, close-knit Technology team that supports both brands and keeps everything running, and we're looking for a versatile problem-solver to join it. This is a true jack-of-all-trades role. On any given day you might help a colleague get unstuck, test a new feature before it ships, wrap up a sprint retro, or pull numbers to help us understand how shoppers move through our site. If you like variety, enjoy helping people, and get a kick out of figuring out why something is broken, you'll fit right in. What You'll Do Be the friendly first stop for tech help: troubleshoot computers, accounts, software, and networks for colleagues across Windows, Mac, and Unix systems. Test our in-house software and its connections to third-party tools, and write clear bug reports so developers can fix issues quickly. Keep our development process humming: maintain the changelog, document sprint retrospectives, and keep tickets tidy and up to date. Pull and combine data from several systems to support conversion rate optimization and ecommerce website analytics. Use AI tools to work faster and smarter, from drafting test cases to summarizing data. Be the Technology team's presence at our Los Angeles office when we need hands on site.