Technology Services Specialist

About Dean Dorton

Dean Dorton's team makes up one of the largest advisory firms in the United States. We thrive when you thrive! We are here to help you succeed in every step of your development and career as you work with nationally recognized experts in a recognized best place to work.

Our core values guide how we work, lead, and support one another every day. They are:

• Integrity - We do the right thing, integrity guides our decisions.
• Relationships - We value people, relationships drive our impact.
• Collaboration - We win as one team, collaboration fuels our success.
• Growth - We stay curious, growth is our mindset.

About the Team

The Internal Technology team enables Dean Dorton team members to perform their best work by providing secure, reliable, and responsive technology support. The team partners closely with service groups and internal departments to support day-to-day operations, ensure system reliability, protect firm data, and continuously improve the digital employee experience. Internal Technology balances hands-on support with process improvement and long-term scalability as the firm grows.

About the Role

The Technology Service Specialist is an experienced internal technology professional responsible for providing advanced end-user support, system troubleshooting, and technology solutions across the firm. This role goes beyond basic service desk support, owning more complex issues, supporting core systems, and serving as a trusted technology partner to internal teams. The Technology Service Specialist also plays a key role in mentoring Technology Service Associates and contributing to process and system improvements.

Technical

Definition: your specialized knowledge & expertise associated with the work you perform for/with clients (note: clients may be internal to Dean Dorton).

• Serve as a primary escalation point for complex technology issues beyond first-level support.
• Troubleshoot and resolve advanced hardware, software, application, and connectivity issues.
• Support core business systems, user environments, and collaboration platforms.
• Perform system configuration, maintenance, and updates for end-user technologies.
• Partner with infrastructure, security, and applications team members to resolve cross-functional issues.
• Ensure accurate and thorough documentation of incidents, solutions, and system changes.
• Assist with technology rollouts, upgrades, new system implementations, and employee onboarding and offboarding.

Behavioral

Definition: the behaviors associated with performing your job (interpersonal skills).

• Communicate clearly and effectively with team members of varying technical proficiency.
• Demonstrate ownership and accountability for assigned issues and projects.
• Provide guidance and informal coaching to Technology Associates.
• Manage priorities effectively in a fast-paced environment with competing demands.
• Build trust with internal stakeholders through responsiveness and solution-oriented support.
• Collaborate across teams to improve service delivery and system reliability.

Non-Charge

Definition: the contribution you make to Dean Dorton outside of client work or support services.

• Contribute to the development and maintenance of internal documentation and knowledge base resources.
• Identify opportunities for process improvements, automation, and system optimization.
• Participate in internal projects, initiatives, and committees as needed.
• Support onboarding and training of new Internal Technology team members.
• Commit to continuous learning and professional development.