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Technology - Software Configuration III
- Location: Pittsburgh, Pennsylvania 15258
- Work model: On-site
- Posted Yesterday
- Job ID: JPC - 212241
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Job Description
[About the Role]
Join a high-impact team as a Genetec Support Engineer in Pittsburgh, PA, supporting and maintaining a robust, integrated physical security environment across 100+ locations. Work onsite four days per week, collaborating with cross-functional teams to ensure the reliability, security, and ongoing development of critical access-control and video-management systems. This 12-month contract offers you the chance to tackle complex technical challenges, work with the latest in security technology, and make a measurable difference in enterprise safety and compliance.
[Responsibilities]
- Administer and maintain Genetec Security Center, including access-control and video surveillance environments.
- Configure, support, and troubleshoot cameras, controllers, readers, intercoms, and associated security hardware.
- Manage user accounts, roles, permissions, and access throughout the user lifecycle, ensuring compliance with audit requirements.
- Troubleshoot connectivity, configuration, and hardware failures across physical security systems.
- Plan and execute system updates, patches, firmware upgrades, and validate rollback/change management procedures.
- Provision and support intercom systems using Genetec Sipelia, including call routing and system availability.
- Produce operational reports on system events, alarms, access audits, and performance metrics.
- Manage and validate third-party plug-ins such as video analytics, biometrics, and key-management systems.
- Maintain technical documentation, configuration standards, support runbooks, and knowledge-base content.
- Collaborate with facilities, security operations, network teams, and vendors to resolve cross-domain issues.
[Required Skills and Experience]
- Demonstrated hands-on experience supporting Genetec Security Center in multi-site or multi-region enterprise setups.
- Proficiency in device provisioning, camera and access-control configuration, user/role administration, firmware updates, patching, and incident troubleshooting.
- Strong working knowledge of Genetec ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, Assa Abloy.
- Experience working with vendors and internal teams in a change-controlled environment.
- Excellent analytical, troubleshooting, problem-solving, and communication skills.
- Customer-focused approach to system support and incident resolution.
- Required Genetec certifications: ClearID Administrator, Omnicast Advanced Administrator, Security Center Enterprise Certification, Security Center System Upgrade and Migration Certification, Synergis Advanced Administrator.
[Preferred Skills]
- Experience with system conversions, migrations, or large-scale camera/reader refreshes.
- Knowledge of OSDP, SIP, TCP, SQL, HTTPS, reverse-transfer printing, RFID encoding, and facial biometric workflows.
- Familiarity with video analytics, biometric authentication, plug-in lifecycle management.
- Experience developing technical standards, runbooks, and supporting/coaching technical support teams.
[Benefits]
- Opportunity to work onsite with a collaborative, cross-functional team in a critical infrastructure environment.
- Exposure to advanced physical security technologies and large-scale enterprise systems.
- Career growth through hands-on projects, technical skill development, and direct impact on enterprise security.
- Competitive compensation and potential for contract extension.
[How to Apply]
If you are a Genetec-certified support engineer with a passion for enterprise security and hands-on technical excellence, submit your application today. Be ready to demonstrate your expertise in Genetec Security Center and physical security integrations. Candidates must be authorized to work in the US without sponsorship.
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Job details
Job ID JPC - 212241
Location Pittsburgh, Pennsylvania, United States
Work Model On-site
Job Type W2
Posted November 3, 2026
Skills Firmware updates Patching
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