Technology Specialist I - A/V - Distance Learning

Classification: Admin/Professional

Exemption Status/Test: Non-Exempt

Job Grade: 3

Department: Data Center and Network Solutions

Reports To: Department Director

Job Goal:

Provide support to Region 4 ESC staff and district personnel with distance learning initiatives and technologies. Participate in projects and activities that advance Region 4's distance learning goals and initiatives.

Education

• High School Diploma or GED

Certification?

• Recent vendor specific certifications

Experience?

• Two years of experience supporting and using audio/visual equipment and distance learning technologies, such as videoconferencing platforms, networking tools, and other productivity applications.
• Two years of experience troubleshooting, supporting, and using professional-grade audio-visual equipment
• One year of experience supporting large face-to-face, hybrid, and/or virtual conferences
• Three years of experience troubleshooting hardware and software within Windows 11, Google, and iOS environments
• Two years of experience developing training or help guides and materials for presenters on using conference technologies
• Experience supporting screen sharing technologies such as Apple TV, Barco Clickshare, Chromecast, and Miracast.

Special Knowledge and Skills

• Working proficiency in use of audio-visual (A/V), distance learning, online instruction, and videoconferencing tools
• Working proficiency in use of Microsoft Office 365, Google Workspace, and the iOS environment
• Strong grammar, writing, oral, communication, and collaboration skills
• Proficient in the creation of help guides and video tutorials
• Proficient in providing technical support on a variety of technology tools

Preferred Qualifications

• Bachelor''s Degree
• Recent vendor-specific certifications - Microsoft, Google, Apple, Zoom, Canvas LMS
• Experience with Zoom, Teams, Canvas LMS. Administrator experience with these tools is a plus
• Experience writing or editing contracts desired
• Experience in supporting and maintaining Crestron systems including touch panels, soundbars, mic pods, and cameras.

Major Responsibilities:

• Demonstrate proficiency with the use of a variety of technologies, including but not limited to distance learning, videoconferencing, and audio-visual technologies.
• Provide technical support and best practices on the use of hardware and software tools to internal and external customers, primarily in the areas of distance learning, videoconferencing, and audio-visual support.
• Problem-solve, research, and be a self-taught learner when addressing technical issues and fulfilling technology requests and services.
• Demonstrate collaboration, excellence, innovation, integrity, reliability, and a service mindset when assigned to different projects and tasks.
• Maintain hardware and software in the conference center, including but not limited to preventative maintenance on projectors, flat panels, podiums, kiosks, audio system and microphones, cabling and wireless display infrastructure.
• Create help guides on a variety of technology tools, including but not limited to distance learning, videoconferencing, and audio-visual technologies.
• Work collaboratively within a team environment as well as on individualized projects.
• Engage in professional development opportunities and attain certifications to stay current with specific knowledge and meet professional goals.
• Fulfill on-call rotational status for weekends, evenings, and holidays on an as needed basis.