Pay Rate Range: $49.32 - 51.40/hr.
Job Description:
Field workforce management WFM tool experience Hands on experience with field dispatch workforce management tools such as Salesforce Field Service, Oracle Field Service TOA, ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution. Candidates WFM experience must be fieldmobile workforce, not contactcenteragent scheduling. Experience in environments where they had to investigate and define business needs from ambiguous or incomplete requests not just document requirements that were already defined by someone else. Work directly with business stakeholders not only within a BA team, with strong written and verbal communication skills up to VPlevel audiences. Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership
Must Have Skills
Field workforce management (WFM) tool experience Handson experience with fielddispatch workforce management tools such as Salesforce Field Service, Oracle Field Service (TOA), ClickSoftware, ServiceNow FSM, or IFSClevest specifically involving technician scheduling, routedispatch optimization, appointmentcapacity management, or geofenced job execution
Candidate's WFM experience must be fieldmobile workforce, not contactcenteragent scheduling.
Experience in environments where they had to investi
Nice to have skills
Work directly with business stakeholders (not only within a BA team), with strong written and verbal communication skills up to VPlevel audiences.
Strong analytical thinking, stakeholder management, and the ability to communicate clearly with both technical teams and senior leadership
Minimum years of experience
8-10 years
Certifications Needed :No
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Interview Process (Is face to face required?) Yes