Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
Description: Job TitleSenior IVR Consultant
Work Location & Reporting AddressCharlotte, NC 28273
Vendor Rate***/hr***
Contract duration6
Target Start Date01 Nov 2026
Primary Skills:
NGA Agentic , GECX, IVR testing, BOT/NLU testing, Google Evals, Roark, DTMF/speech validation, DB knowledge, API testing, Postman/JMeter, call flow testing, test case preparation, defect management, Logs verification and Debugging
Verify end to end IVR call flows: greetings, menus, prompts, branching logic, validate that conversational bots correctly interpret speech, intent, and context, also test both DTMF (keypad) and voice based interactions. Ensure smooth transitions between IVR menus, bot interactions, and live agent transfers.
Functional Testing of Conversational Features - Verify all bot features (FAQ responses, information retrieval, routing, etc.) and confirm error-handling scenarios (no input, invalid input, silence, interruptions).
Backend & API Integration Testing Validate integration between IVR/BOT and backend services like Payment Gateways
Automation - Build scripts or tools to automate IVR testing using: Cyara Framework, Selenium
Defect Reporting and Root Cause Analysis -Log bugs with clear reproduction steps, logs, and voice recordings and work with developers, AI engineers, and call flow designers to isolate issues.
Establish the creation of standard artifacts, best practices, standards and learning plans.
Participate in the agile process to resolve technical impediments and assist in user story definition and sizing.
Minimum years of experience
8-10 years
Certifications Needed :No
Top 3 responsibilities you would expect the Subcon to shoulder and execute
Backend API Integration Testing Validate integration between IVRBOT and backend services like Payment Gateways
Automation Build scripts or tools to automate IVR testing using Cyara Framework, Selenium
Defect Reporting and Root Cause Analysis Log bugs with clear reproduction steps, logs, and voice recordings and work with developers, AI engineers, and call flow designers to isolate issues. Establish the creation of standard artifacts, best practices, standards and learning plans. Participate in
Interview Process (Is face to face required?) Yes
Custom Fields:
Name: Intake Call Completed
Value: true
Name: Intake Call Requested
Value: true
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.