Technology Specialist - IT Service, Support and Operations | Mainframe Technologies | COBOL

Pay Rate Range: $47.29 - 49.29/hr.

Job Description:
We are seeking an experienced Mainframe Analyst to join the Digital Growth (DG) Program in an onsite client-facing role. The candidate will be responsible for analyzing, supporting, and enhancing critical Mainframe applications while serving as a key liaison between business stakeholders, development teams, and production support teams.

Must-Have Skills:
IBM Mainframe technologies (z/OS, JCL, COBOL, DB2, CICS, VSAM)
Production Support and Incident Management
Mainframe Application Analysis and Troubleshooting
Batch Monitoring and Scheduling
Root Cause Analysis (RCA) and Problem Management
ServiceNow or equivalent ticketing tools
Strong stakeholder communication and client-facing experience
Knowledge of SDLC and Agile methodologies

Nice-to-Have Skills:
Mainframe modernization initiatives
AFS/Banking or Financial Services domain experience
Control-M or other scheduling tools

Key responsibilities include:
Analyze, troubleshoot, and resolve Mainframe application issues.
Support production operations and ensure system stability and performance.
Perform impact analysis for enhancements, defects, and change requests.
Collaborate with business users and technical teams to gather and clarify requirements.
Conduct root cause analysis and drive permanent resolutions to recurring issues.
Participate in release planning, testing support, and implementation activities.
Monitor batch processing activities and resolve job failures as needed.
Maintain project and operational documentation, runbooks, and support procedures.
Provide regular status updates to client and leadership teams.

Minimum Experience
8-10 Years

Preferred Domain Experience:
Banking and Financial Services
Application Maintenance and Enhancement Projects
Large Enterprise Support Environments

Certifications Needed :No

Top 3 responsibilities you would expect the Subcon to shoulder and execute
Mainframe
Mainframe
Mainframe

Interview Process (Is face to face required?) Yes