Technology SpecialistStart DateAugust 24, 2026Position TypeFull-timePositions Available1Map Academy is actively seeking a Technology Specialist to join our incredible team. This full-time position focuses on keeping the technology our students and staff depend on working and available, including the student Chromebook fleet, staff laptops, classroom displays, and printing, and on resolving the everyday issues that matter a great deal to the people who encounter them. Ideal candidate has hands-on experience troubleshooting and repairing devices and enjoys being the person who gets things working again. School-based experience is ideal, but candidates with relevant experience in similar settings are encouraged to apply. First and foremost, were looking for someone with strong communication and organizational skills, the patience to help colleagues with a wide range of comfort with technology, and the ability to build relationships, work independently, and as part of a collaborative team. Until now, this work has been carried by our co-directors and other senior leaders, in addition to their own roles. We are hiring for it because it matters too much to keep fitting into the margins of someone elses day. Our first priority is the day-to-day support described above, and that is what this role is. We are also a school with real opportunity in educational technology, and if you bring genuine instructional technology experience alongside the hands-on skills, we want to hear from you. We would scope the role and the salary accordingly. Fantastic opportunity to join our mission-driven, growing team. Competitive salary based on experience & extensive benefits package. Regular school day schedule with additional flexible hours depending on building needs, which may include some early mornings, evenings and school breaks. Candidates must have a valid drivers license and comply with a CORI and fingerprint-supported background check. Candidates with diverse lived experiences and identities are particularly encouraged to apply.Map Academy encourages applicants from all cultures, races, colors, religions, sexes, national origins, ages, disability statuses, sexual orientations and gender identities. We particularly welcome applications from African American and Latinx persons. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment.Job RequirementsStudent Device ManagementPrepare, configure, and assign Chromebooks for student useTroubleshoot student devices that will not power on, will not charge, or will not hold a wifi connectionMaintain and repair Chromebook charging stations and cartsCollect, inventory, service, and redistribute the student device fleet at the start and end of each school yearRepair or coordinate repair of cracked screens and other damaged devicesSupport student login and account access issues; escalate what cannot be resolved directlyKeep an accurate record of which device is assigned to which studentStaff Device Support - Hardware and First-Line TroubleshootingSet up laptops for new staff, including printer connections and standard applicationsDiagnose and resolve hardware issues such as cracked screens, failing chargers, damaged ports, and battery problemsManage the device repair pipeline, including tracking devices sent out for serviceRun and troubleshoot software updates across the applications staff use daily (macOS, Zoom, Slack, and our other core systems), using administrator credentials where authorizedResolve application launch and login problems that keep staff from getting into the tools they needMaintain a small loaner pool so staff are not without a working deviceExercise care and discretion when working on staff and student devices, which may contain sensitive informationPrinting and CopyingInstall and connect printers for staff across all studiosReplace toner and maintain adequate toner supplyClear paper jams and resolve printers that are not respondingCoordinate service calls with the copier vendorClassroom and Building AVTroubleshoot classroom televisions that will not power on, are stuck, or are not displayingSupport screen mirroring, casting, and HDMI connections between laptops and classroom displaysMaintain the digital signage displays in the Wayfinding Center and other common spacesTrack and replace remotes, cables, and adaptersSet up and support AV for graduation, presentations, and other eventsMount, move, and remove televisions and displays, coordinating with the Facilities Management SpecialistInventory, Accounts, and SystemsMaintain an organized inventory of devices, including asset tags, serial numbers, and warranty statusCommunicate with leadership regarding equipment needs, ordering, and replacement cyclesPerform basic Google Workspace account tasks under the direction of the technology leadManage electronic waste, including proper disposal of retired devices and equipmentRequest Management and CommunicationMonitor the staff technology request form and respond to incoming requestsLog work completed and keep the request record currentCommunicate clearly with staff about what is being done and when to expect itPrioritize across competing requests, recognizing that a device that isnt working stops a students dayVendor and Consultant CoordinationCopier and printer service vendorsDevice repair and warranty vendorsExternal technology consultantInstructional Technology Support (Scaled to the successful candidate)Support staff in using classroom technology well, not only in getting it workingProvide short, practical how-to support to individuals and small groupsBuild and maintain simple written guidance for the tasks staff ask about most oftenContribute to piloting and evaluating educational technology tools alongside academic leadershipOur immediate need is the support work described above, and that is where this role will focus. We are also a school, and there is real opportunity here. For a candidate who brings genuine instructional technology experience, we would scope this part of the role - and the salary - to make use of it.The scope of administrative access is matched to the experience of the successful candidate. This role is supervised closely by the leadership team, with room to take on more over time.Skills and QualificationsCommitment to Map Academys mission and to being an important part of a collaborative teamStrong work ethic, reliable, prompt, and have strong organizational and communication skillsComfort working across both Mac and Chrome OS environmentsHands-on experience troubleshooting and repairing computers, Chromebooks, or similar devicesProficient with Google Workspace and Google Admin ConsoleAbility to explain technical steps clearly and patiently to colleagues with a wide range of comfort with technologyInterest or experience in educational technology is a plus; for a candidate bringing genuine instructional technology experience, this is an area we would scope upSound judgment and discretion; this role is trusted with administrator credentials for staff and student devicesUnderstands and respects the confidentiality of student information.Ability to lift and carry equipment and supplies (up to 50 lbs)Ability to build relationships and work as part of a team, and also to work independentlyAbility to communicate and organize technical support from outside contractorsMust maintain professional appearance and communication and represent Map Academy in a professional manner at all timesActive MA Drivers License and clean driving recordMust pass CORI and fingerprintingBachelors Degree required; coursework, certification, and training in information and/or instructional technology preferredTop salary and extensive benefits package, including Blue Cross Blue Shield medical, dental & vision insurance; tuition reimbursement; student loan repayment assistance; relocation allowance; wellness benefit; healthcare & dependent care FSA; 403b & professional development opportunities. Salary negotiable based on experience & qualifications. Endless opportunities for growth & advancement in a supportive, collaborative (and happy!) environment.LinkedInThis field is for validation purposes and should be left unchanged.First NameLast NameEmailPhoneResume (PDF)Accepted file types: pdf, Max. file size: 50 MB. Please use following file naming convention: Last.First.Resume.pdfCover Letter (PDF)Accepted file types: pdf, Max. file size: 50 MB. Please use following file naming convention: Last.First.Letter.pdfHow did you hear about us?IdealistLinkedInSchoolSpringSocial MediaThe Bay State BannerOur WebsiteOtherOtherMessageNewsletterPlease add me to your email newsletter! Apply Now