Technology Support Assistant

EMPLOYMENT OPPORTUNITY

POSITION: Technology Support Assistant (PT)

Requirements: A high school diploma or equivalent is required. A+ Certification is preferred. The candidate must have excellent communication, customer service, organizational, and analytical skills. Must be detail-oriented, self-directed, and able to make decisions related to assigned projects independently. Must be computer literate and proficient in Microsoft Office 365 (Word, Excel, PowerPoint, etc.), Windows 11, Microsoft Teams, and Zoom. Knowledge of Adobe Creative Suite is a plus. Must demonstrate respect for others in the workplace and a commitment to creating a supportive work environment that values the contributions of all employees. Must maintain professionalism and confidentiality in all situations.

Responsibilities include (but are not limited to):

• Provide general technology support - including network, software, and hardware troubleshooting - to Law School faculty, staff, students, and the University as assigned.
• Respond to technology help requests promptly and professionally, escalating complex issues to the Law School Technology Coordinator or the appropriate Information Technology team as needed.
• Support and help maintain technology in classrooms, the mock trial courtrooms, and conference rooms.
• Assist with the routine health and maintenance of Law School technology systems, including printers and shared software.
• Develop working expertise in Law School software and applications to assist users.
• Support Law School events, including but not limited to the setup, breakdown, and operation of audio-visual equipment and live-stream facilitation.
• Assist with content updates to the Law School website, under the direction of the Law School Technology Coordinator.
• Help prepare materials and logistics for technology training sessions offered to Law School faculty and staff.
• Promote and foster a supportive environment for all students, faculty, and staff.
• Perform all other duties as assigned by the Law School Technology Coordinator.

Hours of Employment:

Generally, Monday-Thursday from 2:00 p.m. to 9:30 p.m. (must be flexible with hours to meet the needs of the department/University).

Benefits & Professional Development:

• Access to the Employee Wellness Center (fitness resources, health coaching, wellness programs).
• Employee Assistance Program (EAP) for confidential counseling and support.
• Eligibility to contribute to a TIAA retirement plan with financial planning resources.
• Tuition benefits for part-time staff.
• Professional and personal development opportunities to support career growth.

Salary Range: Commensurate with experience.

Application Deadline: November 6, 2026