Technology Support Specialist Reports to Director of Technology Hours20-25 Hours per week Salary$21.00-$22.00 per hour Berlin-Boylston Regional School District (BBRSD) About Us: The Berlin-Boylston Regional School District includes Tahanto Regional Middle/High School, Berlin Memorial School, and Boylston Elementary School. We are proud to be a supportive and caring district that places students at the center of all we do. Job Opportunity: Technology Support Specialist BBRSD is seeking a Technology Support Specialist, this position is designed to provide support to the entire BBRSD, this includes 3 schools and Central Office Essential Duties & Responsibilities
Job tasks subject to change through guidance of the Director of Technology
- Provides Level 1 Support to end users.
- Configures, installs, and maintains personal computers, tablets, system software, software applications, printers, scanners, projectors, etc.
- Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems. Makes repairs and corrections where required;
- Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies level 2 support as required.
- Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services;
- Maintains constant communication with the Director of Technology.
- Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary.
- Maintains working knowledge of recent and updated technologies through additional training and IT certifications;
- Possesses the ability to communicate effectively and positively both orally and in writing with teachers, administrators and other staff;
- Other duties as assigned by the Director of Technology, Systems Engineer or other appropriate administrator;
- Install computer systems throughout the district as needed
- Arrange for and/or perform repair on computer systems as needed
- Develop, test, and deploy new operating system images and software installation packages utilizing imaging software
- Oversee computer labs within assigned buildings
- Train teachers on the technical and procedural use of their computer systems and software
- Provide primary tech support for all Principals, Directors, and staff within assigned buildings
- Direct responsibility for implementing and managing new client/server applications
- Provide backup support for other computer Systems Specialists
- Assist the Technology Coordinator in planning new technology purchases
- Contribute to the Technology Department's procedural documentation library and inventory database
- Maintain appropriate records, databases, passwords, configurations, and vendor contacts as needed to perform the above listed tasks
- Other duties as assigned by the Director of Technology
- Must be able to lift 50 lbs, bend, stretch, stand for extended periods of time, climb stairs and/or ladders, reach, twist, sit, walk, and/or run. Able to provide own transportation between buildings as needed.
- Have proof of knowledge or demonstrate knowledge on the following District owned technology related applications/resources:
- This position may require to the employee to lift, carry, move items that weigh up to 25 lbs.
- This position requires the employee to travel between different buildings throughout the work week and may require candidate to travel between buildings on the same day.
Presentation Systems Steelcase, Epson, SMART Traditional SmartBoards SBX Series Interactive Software -SMART Notebook & Drivers 17.1 -Polyvision Eno Software/App & Drivers Building Communication/Security Systems Phone Systems -Avaya Surveillance Systems -Avigilon Security Systems -Avigilon Card Reader Systems -HID, SMART ID Credentials Bell Systems -Telecor (Tii/XL), Valcom, SimplexGrinnell Building Firewalls/Switches/Wireless Infrastructure Firewalls -Shark UTM (Addition Networks), SonicWall Switches -HP, Brocade, AeroHive Access Points -AeroHive Hardware Replacement Work Laptops: LCD Screens, HDD, Memory, Bezels, Motherboard, Keyboard, etc. ChromeBooks: LCD Screens, HDD, Memory, Bezels, Motherboard, Keyboard, etc. Desktops: HDD, Memory, Power Supply, Motherboard, etc. OS Environment Server OS -2008, 2012, 2016, Hyper V, VMWare ESXi, Mac ServerOS Client OS -iOS, Windows (7,8.1,10), ChromeOS District Applications/Support -Nutrikids (MySQL), Follett (Destiny), PowerSchool, iVisions (BudgetSense), Spiceworks (HelpDesk) -Google Apps for Education (Staff/Students) District Testing Setups, Deployments & Support -NWEA MAP, Pearson Access Next/MCAS 2.0, WIDA Misc. Platforms/Tasks -Group Policy Deployment/Configurations, VNC Remote Support, Building/Capture Images (WDS/Ghost) -Microsoft EES Platform, HiveManager Classic & NG -Windows Server Backup & Backup Exec