Technology Support Specialist

This position works within the Office of Information Technology (Tech Support Services) and provides technical assistance to faculty, staff and students with computer systems, workstations, cell phones, tablets, software applications, learning management software, and technology security updates. This position assists users requesting moves, installation of equipment, troubleshooting of computer hardware and software, and general technology assistance, this also includes assistance with on campus events. Will also work in a collaborative manner with a diverse population of administrators, faculty, staff, students.

Essential Functions

25% Provides first-level IT support and responds to support requests or helpdesk tickets for desktops, laptops, mobile devices, audiovisual and/or phone systems, along with on campus events. Checks helpdesk ticketing system, ensuring timely response and closure of tickets while providing accurate, detailed and complete documentation.

20% Maintains, installs, removes, configures, troubleshoots, and repairs, computers, electronic devices, mobile devices, desktop software, peripheral devices, media equipment, and supports on campus events.

20% Prepares or retrieves information and enters/updates information in reports, logs, or other documentation/record-keeping systems

15% Maintains system inventory, documentation, storage, and security of equipment; orders parts as required

10% May give work direction to student lab assistants

10% Other duties as assigned.