Technology Support Specialist II (City)

Technology Support Specialist II (City)

Salary

$35.73 - $45.63 Hourly

Location

Lincoln, NE

Job Type

Full time/probationary or status

Job Number

202600591

Department

Information Services

Opening Date

10/30/2026

Closing Date

11/13/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Posting Information

The City of Lincoln and Lancaster County Information Services Team is dedicated to delivering innovative solutions and exceptional service to our customers. We believe in fostering a culture of growth and development, where every team member has the opportunity to advance their career and reach their full potential.

We are currently seeking a Technology Support Specialist II to join our growing team. In this role, you will collaborate with team members to administer, maintain, and secure the City of Lincoln and Lancaster County's Microsoft 365 environment and related enterprise services. Key responsibilities include Microsoft application administration, including Exchange Online, SharePoint, Teams, Intune, and Purview; identity and access management, including user account lifecycle administration and access controls; and the coordination and fulfillment of eDiscovery requests. You will also help improve operational efficiency through process automation, advanced troubleshooting, and continuous improvement of administrative processes, all while maintaining a security-first approach.

Successful candidate will be capable of the following:

• Work with team members to identify, define, provision, and manage identity and access management (IAM) solutions across Microsoft enterprise applications and services, including but not limited to:

• Exchange Online

• SharePoint

• Microsoft Teams

• Microsoft Intune

• Microsoft Purview and eDiscovery

• Microsoft Entra ID and Active Directory

• Microsoft 365 and related services

• Assist in the coordination and execution of eDiscovery requests, including the administration and management of related Microsoft Purview tools and services.

• Perform advanced administration, configuration, and troubleshooting of Microsoft enterprise applications and services, including mailbox management, permissions, access controls, and service configurations.

• Manage identity and access processes, including user account lifecycle management, group membership administration, role assignments, application permissions, and access controls in accordance with organizational policies and security requirements.

• Collaborate with Information Services support teams and customers directly to diagnose and resolve issues involving identity, access, authentication, and Microsoft enterprise applications and services.

• Identify opportunities to improve operational efficiency through process automation, scripting, AI tools, and collaboration with other Information Services teams, including automation of recurring administrative tasks and user lifecycle processes.

• Perform system audits and reviews to ensure identity management, access provisioning, and Microsoft service configurations comply with internal security policies and procedures.

• Prepare periodic reports related to assigned duties and responsibilities for management.

• Complete duty-relevant continuing education to maintain and expand technical knowledge and skills.

• Perform all work with a security-first mindset.

Must be able to lift up to 50 pounds.

Qualifications:

Graduation from an accredited four-year college or university with major coursework in computer science or related field with a minimum of two (2) years of experience as a Technology Support Specialist I and successful completion of job-related examination; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.

Hours: Flexible 7:30 am-6pm, 40 hours week.

We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees professional and personal lives. The following benefits are available for this position:

• Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.
• We encourage a healthy work-life balance by offering 11 days of vacation leave and 12 days of sick leave annually that you begin accruing upon hire; plus 11 paid holidays and 2 personal convenience days.
• All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!
• 30 days of Paid Parental Leave
• Employee Assistance Programs offering work/life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.
• Up to 4 days of Funeral and Bereavement Leave
• $70,000 of Life Insurance
• $1,250 of Tuition Reimbursement
• 401(a) Retirement Plan. If you make a 7% contribution, the City will contribute 9%
• Employer provided Post Employment Health Plan for eligible medical expenses that occur after you leave City employment.
• Optional benefits include:
• Medical and/or Dependent Care Flexible Spending Accounts
• Allstate Voluntary Plans
• Supplemental Term Life
• Deferred Compensation Plans

01

CONFIDENTIALITY DISCLOSURE AND APPLICATION COMPLETION ACKNOWLEDGMENT: This application process uses a combination of automated and hand scoring of all application materials against screening criteria that have been established by the employer. 1. I understand that if I have not completely and fully answered all application questions and/or supplemental questions with details, I may not receive full credit for my education and/or experience. 2. Further, I understand that merely referring to my resume (e.g. "see resume" in lieu of providing detailed responses) is not sufficient for purposes of ensuring accurate application evaluation. 3. All employers, work and volunteer experience, and education described in the following Supplemental Questions must also be listed on the application. 4. I understand that I am responsible for the accuracy and completeness of my application and my responses to the supplemental questions.

• Acknowledge

02

Indicate your highest level of college education in Computer Science or a related field.

• No coursework or degree
• College coursework only
• Associates degree
• Bachelors degree
• Masters degree or higher

03

If yes, please list the discipline.

04

Do you have hands-on experience administering identity and access management (IAM), including user account lifecycle management, group membership, role assignments, application permissions, or access controls?

• No experience
• Yes, less than 6 months of experience
• Yes, 6 months to 2 years of experience
• Yes, 2 to 4 years of experience
• Yes, more than 4 years of experience

05

If you answered yes to the above question, please list the employers where you acquired this experience and describe the identity management platforms, systems, and duties involved.

06

Do you have experience administering Microsoft 365 applications and services, including Exchange Online, SharePoint, Microsoft Teams, or related services?

• No experience
• Yes, less than 6 months of experience
• Yes, 6 months to 2 years of experience
• Yes, 2 to 4 years of experience
• Yes, more than 4 years of experience

07

If you answered yes to the above question, please list the employers where you acquired this experience and describe the Microsoft 365 applications you administered and the duties you performed.

08

Do you have experience with Microsoft Purview, eDiscovery, or the fulfillment of electronic data discovery requests, including searches, holds, reviews, or exports?

• No experience
• Yes, less than 6 months of experience
• Yes, 6 months to 2 years of experience
• Yes, 2 to 4 years of experience
• Yes, more than 4 years of experience

09

If you answered yes to the above question, please list the employers where you acquired this experience and describe your responsibilities related to eDiscovery, Microsoft Purview, or electronic data requests.

10

I understand this position involves moving, lifting, and safely handling IT hardware (PCs, printers, etc.) weighing up to 50 pounds.

• Yes
• No

Required Question

Employer City of Lincoln/Lancaster County

Address 555 South 10th Street, Room 302

Lincoln, Nebraska, 68508

Phone (402) 441-7597

Website http://agency.governmentjobs.com/lincolnne/default.cfm