Technology Support Specialist II (Onsite)

We're looking for a Technology Support Specialist for an onsite role in Columbia, SC.

Work Authorization:

U.S. citizens and Green Card holders only. Sponsorship is not available for this role; no C2C or third-party candidates. Candidates must be able to work on our W2.

Skills & Qualifications:

• Ability to obtain a low-level U.S. security clearance, which requires a thorough background screening and U.S. citizenship
• Strong background in technical support within customer service experience
• Ability to multitask
• Ability to troubleshoot
• Strong communication skills
• Nice to have: Citrix, VPN, Microsoft Products (Outlook, Teams)

Key Responsibilities:

• Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions
• Research, resolve, and respond to requests received from customers
• Ensure documentation and processes are current as business and technology changes evolve

Education/Certifications:

• Bachelor's degree in Computer Science, Information Technology or related field; OR
• Associate degree in a related field; OR
• 2 years of related work experience plus 2 years of technical help desk or related technical support experience

Ideal Candidate:

The ideal candidate is a U.S. citizen or Green Card holder with a strong background in technical support and customer service. They must be able to multitask, troubleshoot effectively, and have excellent communication skills. Familiarity with Citrix, VPN, and Microsoft Products such as Outlook and Teams is advantageous. The candidate should be capable of obtaining a low-level U.S. security clearance.

The hourly rate for this position is $23.79.

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY. AAP, EEO