DPP is seeking a
Technology Support Specialist III for an opportunity with our client in the healthcare insurance industry.
Work Location: Onsite in Columbia, SC
Duration: 6+ months
Terms: W2 Contract
Responsibilities: - Learn and Provide Customer Technical Support for our DEX application.
- Serve as the initial point of contact for customer inquiries received through the support inbox.
- Ensure Application Users have a positive experience.
- Proactively assist stakeholders in getting the desired outcome from the application.
- Troubleshoot issues and provide clear guidance and document solutions.
- Escalate complex problems.
- Identify recurring issues and work with clinical and product teams to improve product functionality and user experience.
- Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.
- Participate in manual testing and validation of application functionality when needed.
Required Qualifications: - MS Office.
- Strong customer service and written communication skills.
- Ability to troubleshoot web application issues and support users through email-based inquiries.
Required Education: - Bachelor's degree in Computer Science, Information Technology or other job-related degree;
- OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
- OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
Required Work Experience: - 2 years of technical help desk experience or other job-related experience.
Preferred Qualifications: - A+ certification
- Software Development & Support
- Application development and user acceptance application testing
- Customer inquiries
- Web application support
- Manual application testing
- Healthcare experience
- Molecular diagnostics testing
- Billing and coding knowledge
- Knowledge of Healthcare & Diagnostic Testing
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Interested? Learn more:Click the
apply button to learn more about this position
(#26-01393).
DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents.
DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry.
EOE/AA/V/D