DPP is seeking a Technology Support Specialist III for an opportunity with our client in the healthcare insurance industry.
Work Location: Onsite in Columbia, SC Duration: 6 months Terms: W2 Contract
Responsibilities:
Learn and provide Customer Technical Support for our DEX application.
Serve as the initial point of contact for customer inquiries.
Ensure Application Users have a positive experience.
Proactively assist stakeholders in getting the desired outcome from the application.
Troubleshoot issues and provide clear guidance and document solutions.
Escalate complex problems.
Identify recurring issues and work with clinical and product team to improve product functionality and user experience.
Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.
Required Skills and Abilities:
Strong customer service skills.
Good problem-solving skills.
Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
Understands technical problems and solutions in relation to the business environment.
Understands the industry’s business systems and processes.
Required Software and Other Tools:
Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.
Required Education:
Bachelor's degree in Computer Science, Information Technology or other job-related degree;
OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
OR 2 years of job related work experience plus 2 years of technical help desk experience or other job related experience.
Required Work Experience:
2 years of technical help desk experience or other job-related experience.
Required Technologies:
MS Office.
Knowledge of Healthcare & Diagnostic Testing.
Preferred Qualifications:
Software Development & Support.
Application development and user acceptance application testing.
Customer inquiries.
Experience in Healthcare.
Molecular diagnostics testing.
Billing and coding knowledge.
A+ certification.
Soft Skills:
Strong customer service skills to comprehend & prioritize end user emails and respond based on company knowledgebase.
Ability to search and research company knowledgebase of FAQs, Articles, the Application itself and other team members to ultimately provide answers to end users in a timely fashion.
Good Manual testing skills (Web Applications).
Strong writing and verbal skills allowing ability to communicate effectively with users.
Desire and aptitude to learn new information which may encompass a variety of topics such as:
Application development and user acceptance application testing.
Customer inquiries.
Molecular diagnostics.
Billing and coding.
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Interested? Learn more: Click the apply button to learn more about this position (#26-01346). DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D
Numbers & Facts
Location
Columbia, SC
Skills
Billingunmatched
Business Processesunmatched
Business Solutionsunmatched
Communication Skillsunmatched
CompTIA A+unmatched
Computer Scienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Establish Prioritiesunmatched
Frequently Asked Questions (FAQ)unmatched
Health Insuranceunmatched
Healthcareunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Knowledge Baseunmatched
Medical Productsunmatched
Microsoft Officeunmatched
Presentation/Verbal Skillsunmatched
Software Administrationunmatched
Software Developmentunmatched
Technical Supportunmatched
Time Managementunmatched
User Interface/Experience (UI/UX)unmatched
Writing Skillsunmatched
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