DPP is seeking a Technology Support Specialist III for an opportunity with our client in the healthcare insurance industry.
Work Location: Onsite in Columbia, SC Duration: 6 months Terms: W2 Contract
Responsibilities:
Learn and Provide Customer Technical Support for our DEX application.
Serve as the initial point of contact for customer inquiries.
Ensure Application Users have a positive experience.
Proactively assist stakeholders in getting the desired outcome from the application.
Troubleshoot issues and provide clear guidance and document solutions.
Escalate complex problems.
Identify recurring issues and work with clinical and product teams to improve product functionality and user experience.
Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.
Required Education:
Bachelor's degree in Computer Science, Information Technology or other job-related degree; Management Information, Systems Engineering, Computer Engineering, Integrated Information Technology, Computer Information Systems, Applied Statistics / Statistics, Mathematics – Applied Math (Not Education Track);
OR an Associate’s Degree in Computer Science, Information Technology or other job-related degree;
OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.
Required Work Experience:
2 years of technical help desk experience or other job-related experience.
Required Qualifications:
Experience with MS Office.
Knowledge of Healthcare & Diagnostic Testing.
Preferred Experience & Qualifications:
A+ certification.
Software Development & Support.
Application development and user acceptance application testing.
Customer inquiries.
Healthcare.
Molecular diagnostics testing.
Billing and coding knowledge.
Soft Skills:
Strong customer service skills to comprehend & prioritize end user emails and respond based on company knowledgebase.
Ability to search and research company knowledgebase of FAQs, Articles, the Application itself and other team members to ultimately provide answers to end users in a timely fashion.
Good Manual testing skills (Web Applications).
Strong writing and verbal skills allowing ability to communicate effectively with users.
Desire and aptitude to learn new information which may encompass a variety of topics such as:
Application development and user acceptance application testing
Customer inquiries
Molecular diagnostics
Billing and coding
Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.
Interested? Learn more: Click the apply button to learn more about this position (#26-01368). DP Professionals (DPP) offers a range of compensation and benefits packages to our employees and their eligible dependents. DPP is a certified Woman-owned Small Business Enterprise (WBE and WOSB) with more than 25 years in the staffing industry. EOE/AA/V/D
Numbers & Facts
Location
Columbia, SC
Skills
Billingunmatched
Communication Skillsunmatched
CompTIA A+unmatched
Computer Engineeringunmatched
Computer Scienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Establish Prioritiesunmatched
Frequently Asked Questions (FAQ)unmatched
Health Insuranceunmatched
Healthcareunmatched
Help Deskunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Knowledge Baseunmatched
Mathematicsunmatched
Medical Productsunmatched
Microsoft Officeunmatched
Presentation/Verbal Skillsunmatched
Software Administrationunmatched
Software Developmentunmatched
Statisticsunmatched
Systems Engineeringunmatched
Technical Supportunmatched
Time Managementunmatched
User Interface/Experience (UI/UX)unmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.