Technology Support Specialist (Onsite)

We're looking for a Technology Support Specialist for an onsite role in Columbia, SC. Some after-hours work on Thursday and Sunday evenings is expected.

Work Authorization: U.S. citizens and Green Card holders only. Sponsorship is not available for this role; no C2C or third-party candidates. Candidates must be able to work on our W2.

Skills & Qualifications:

• Proficient computer skills
• Able to maneuver through commonly used applications and systems used in the industry
• MS Office
• Knowledge of Healthcare & Diagnostic Testing

Key Responsibilities:

• Learn and provide customer technical support for the DEX application
• Serve as the initial point of contact for customer inquiries
• Ensure application users have a positive experience
• Proactively assist stakeholders in getting the desired outcome from the application
• Troubleshoot issues and provide clear guidance and document solutions

Education/Certifications:

• Bachelor's degree in Computer Science, Information Technology or other job-related degree

Ideal Candidate:

The ideal candidate will have strong computer skills, familiarity with industry-standard applications, and experience in healthcare and diagnostic testing. They should be proactive in assisting stakeholders and adept at troubleshooting and escalating issues when necessary. A bachelor's degree in a relevant field is required.

The hourly rate for this position is $27.11.

TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!

TM Floyd & Company participates in E-VERIFY

AAP, EEO