Technology Support Specialist

Technology Support Specialist

Function

Infrastructure & Cloud

Type

Permanent

Salary

Infrastructure & Cloud

Victoria

This is some text inside of a div block.

i-bullet

Permanent role, 5 days on site, in a fast paced environment (SW Suburbs)

i-bullet

Own your site, delivering exceptional customer service and technical support

i-bullet

5 days on site | Genuine IT career growth | not-for-profit

• Permanent role, 5 days on site, in a fast paced environment (SW Suburbs)
• Own your site, delivering exceptional customer service and technical support
• 5 days on site | Genuine IT career growth | not-for-profit

We're looking for a customer-focused Technology Support Specialist who thrives on solving problems, building trusted relationships and delivering exceptional face-to-face support. This is a highly visible role where you'll spend as much time engaging with clinicians and staff as you will resolving technical issues, making outstanding customer service just as important as your technical capability.

You'll take ownership of the technology environment across your allocated site, ensuring devices, systems and services are reliable, ready when needed and continuously improving. Working as an escalation point from the Service Desk, you'll provide hands-on support across end-user technology while collaborating with specialist infrastructure, applications and other technical teams when required.

About the Role

• Take ownership of technology operations across allocated sites, ensuring reliable, secure and high-performing IT services.
• Deliver responsive, high-touch support to clinicians and staff, prioritising issues that impact critical operational workflows.
• Act as an escalation point for the Service Desk, resolving issues through ticket-based and in-person support.
• Take ownership of technology operations across your site, ensuring reliable services and a seamless experience for end users.
• Work closely with specialist ICT teams to coordinate technology deployments, upgrades and issue resolution.
• Drive continuous service improvements while maintaining accurate documentation and knowledge resources.

About You

• Proven experience providing on-site IT support within a fast-paced enterprise environment.
• A strong passion about customer service, with the demonstrated ability to build strong relationships through regular face-to-face interaction.
• Strong troubleshooting skills across Windows desktops, mobile devices, AV equipment, hardware, software and basic networking.
• Able to work independently, manage competing priorities and take ownership of technology outcomes.
• Knowledge of ITIL service management principles, including Incident, Request and Change Management.
• Holds a current driver's licence and is eligible to meet the role's mandatory compliance requirements, including Australian citizenship or permanent residency.

This is an opportunity to build your technical career while making a genuine difference to those who need it, every day.

APPLY NOW!

Damjan Cvetkovic

Recruitment BDM

Apply now

https://www.aplitrak.com/?adid=ZGFtamFuLmN2ZXRrb3ZpYy42MzQ5NC4xMzE3NUBtYXJzaGFsbG1jYWRhbWF1LmFwbGl0cmFrLmNvbQ

Apply Now

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

More jobs like this

Servicenow Developer

Function

Development & Test

Type

Contract

Salary

i-bullet

Melbourne | Contract Opportunity | Hands-on Development

i-bullet

Not a ServiceNow Administrator role - genuine hands-on development

i-bullet

Work across platform, architecture and delivery teams in a complex enterprise environment

Senior Project Manager

Function

Projects & Transformation

Type

Permanent

Salary

i-bullet

Senior PM - Permanent

i-bullet

Fast growing technology business

i-bullet

Drive an AI flagship product launch

Senior Business Analyst

Function

Business Analysis

Type

Contract

Salary

i-bullet

Senior BA

i-bullet

Lending / Fin Services experience

i-bullet

Day Rate Contract