Technology Technician I - IT Technician

SMYRNA SCHOOL DISTRICT 82 Monrovia Avenue, Smyrna, Delaware 19977 Telephone (302) 653-8585 Fax (302) 659-6290

The Smyrna School District does not discriminate in employment, educational programs, services or activities based on race, color, marital status, creed, religion, national origin, gender, age, genetic information, sexual orientation, gender identity, disability or any other protected category or status in accordance with state and federal laws. Inquiries should be directed to the District Superintendent.

VACANCY NOTICE

Position: Technology Technician I - IT Technician Schedule: 12 months Salary: Paid in accordance with Delaware and local salary schedules, based upon experience and degree. Location: All District Buildings Reports To: Supervisor of Technology Start Date: ASAP Closing Date: 10/16/26 Apply To: www.smyrna.k12.de.us Careers-View Open Positions

Job Summary: The Technology Technician I provides technical support to District employees and students. This position assists with the installation, configuration, maintenance, troubleshooting, and repair of computers, devices, software, and other instructional technology.

Essential Job Duties/Responsibilities: This list is illustrative only and is not a comprehensive list of all functions and duties performed by the incumbent of this position.

• Work independently in the support of District computers, Chromebooks, mobile devices, and applications.

• Be first-tier support for any issues facing administrators, faculty, staff, or students, including loss of access, account and password issues, lack of knowledge in use of technology, and deployment of new initiatives.

• Work within a ticketing system to take ownership of issues, document work performed, and report on those and other assigned tickets.

• Work with second-tier Technicians to complete the resolution of issues they are not able to resolve independently.

• Maintain a good rapport with the administration, faculty, staff, vendors, contractors, and the community at-large, and promote a positive image of the Smyrna School District at all times.

• Work during daily business hours, Monday through Friday. Evenings and weekends are rare, but do occur occasionally to minimize impact on daily processes.

• Work as a member of the Technology Team in the implementation of all technical aspects of the technology plan.

• Perform the installation of hardware, software, and related peripherals for District-wide or application-specific use.

• Assist with the installation of network equipment, wireless access points, servers, and related peripherals under the guidance of second-tier Technicians.

• Ensure the smooth operation of systems by installing upgrades and updates to hardware and software.

• Follow District cybersecurity and data privacy practices, and report suspected security incidents promptly.

• Understand complex operational challenges in a K-12 educational environment.

• Provide technical assistance to teachers, staff, and students on using computers, software, and classroom technology such as interactive displays, projectors, and audio systems.

• Perform other duties assigned by the Supervisor of Technology, Superintendent, and/or Assistant Superintendent.

Required Skills/Abilities:

• Able to work independently and demonstrate initiative.
• Communicate effectively both orally and in written form.
• Demonstrate knowledge of system imaging, device enrollment and management, and patch deployment.
• Organize time effectively to move through tasks of varying levels of difficulty.
• Practice good phone and customer service etiquette in a Help Desk environment.
• Continuously expand technical knowledge of equipment and operating environments.

Required Qualifications:

• High school diploma or equivalent, plus one of the following: an Associate's Degree in Computer Science, Information Technology, or related field; CompTIA A+ certification; or one year of hands-on IT support experience.
• Working knowledge of installing, maintaining, and troubleshooting Windows 10/11 computers, including networking, printing, file services, and installing applications.
• Familiarity with Microsoft 365, Google Workspace, and Chromebooks or other mobile devices. Basic understanding of cybersecurity practices, including password security, multi-factor authentication, and recognizing phishing.
• Must possess a valid driver's license to travel between district buildings.
• Must be able to physically move equipment weighing up to 60 lbs.

Preferred Qualifications:

• Technical certifications such as CompTIA A+, Network+, or Security+.
• Experience with Active Directory, device imaging, or mobile device management platforms (e.g., Google Admin Console).
• Experience in a K-12 environment, including classroom technology such as interactive displays and projectors.

Evaluation: Performance of this job will be evaluated in accordance with the agreement between SEA and the Smyrna School District Board of Education.

Conditions of Hire:

• A background check, inclusive of fingerprinting and a Child Protection Registry check, is required as a condition of employment. SMYRNA SCHOOL DISTRICT 82 Monrovia Avenue, Smyrna, Delaware 19977 Telephone (302) 653-8585 Fax (302) 659-6290

The Smyrna School District does not discriminate in employment, educational programs, services or activities based on race, color, marital status, creed, religion, national origin, gender, age, genetic information, sexual orientation, gender identity, disability or any other protected category or status in accordance with state and federal laws. Inquiries should be directed to the District Superintendent.

• Direct deposit of pay is a condition of employment.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service, please call (302) 653-8585. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance. Smyrna School District is an Equal Opportunity and Affirmative Action Employer.