Tele-Service Representative

Tele-Service BDC Coordinator

Universal City, CA

Join Our Team at MINI of Universal City

Century West BMW is seeking a Service BDC Representative to join our high-performing team in Universal City. This role is critical to delivering a premium customer experience by supporting our Service Department through appointment coordination, customer follow-up, and inbound/outbound communication.

If you are organized, customer-focused, and thrive in a fast-paced environment, we want to hear from you.

Compensation

• $20/hour base pay
• Monthly performance bonus tiers based on:
• Appointments set
• Show rate
• Repair order (RO) conversion

Bonus Structure Example:

• Tier 1: $300/month - Meets baseline KPIs
• Tier 2: $600/month - Strong performance
• Tier 3: $1,000+/month - Top performer

High performers can significantly increase their monthly earnings.

What You'll Do

• Manage inbound and outbound service calls, emails, and online inquiries
• Schedule and confirm service appointments efficiently and accurately
• Follow up with customers regarding upcoming, missed, and recommended services
• Re-engage inactive customers and support retention efforts
• Coordinate with Service Advisors to ensure smooth appointment flow
• Maintain accurate customer records in CRM systems
• Deliver a high-level, professional customer experience in every interaction

What We're Looking For

• Minimum 1 year of experience in an automotive BDC role (required)
• Previous service BDC experience strongly preferred
• Strong communication skills (phone, email, and text)
• Highly organized with strong attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Positive, team-oriented attitude with a customer-first mindset
• Proficiency in CRM systems (ADP/CDK experience a plus)

What We Offer

• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Career growth opportunities within a premier automotive group

Why MINI of Universal City?

At MINI of Universal City, we pride ourselves on delivering a luxury experience at every touchpoint. Our team is driven, supportive, and committed to excellence. If you're looking to grow your career in a professional, fast-paced environment, this is the place.

Apply Today

Only candidates with BDC experience who are ready to perform and deliver exceptional service should apply.